I have brought the stainsafe for my couch and loveseat do to having five children. Now they dont want to cover any of it it was a waste of mine and my husbands money. And i got the warrenty through value city and they didnt even give me awarranty certificate with tells me on what they cover now i ...
I purchased a recliner couch from Value City Furniture in Chesapeake, Virginia in April. I also purchased a 7 year fabric protector warranty from Stainsafe. On November9 an accident happened and the cushion was burned. I immediately called Stainsafe, reported the accident and was given a claim ...
I placed an order in July for a replacement cushion, the entire cushion, and 5 months later they send me the cushion casing after giving me the run around for 5-6 months. I called the customer service hotline and asked to speak with a manager. According to "GOD" who now works for ...
I purchaced a bedroom dining room-and living room set from value city furniture on 7/18 after 1 yr and 3 mos i noticed what appeared to me to be ink stains on the leather couch. I called stainsafe and was told because i didnt know what type of stain i had it was not covered, so i called value city ...
Stainsafe is a scam! I have 4 dinning chairs that they refuse to clean. They say it is more cost effective for them to be replaced, but the chairs have been discontinued. I called several times and they gave me the run around. I read my contract to them and told them to tell me where in the ...