I ordered cigarettes online from www.smokes-spirits.com three times. For the first time my order was completed timely. Two other orders were not completed; I received standard e-mail messages: "Dear Valued Customer: This message is to inform you that we are experiencing Supplier/Distributor ...
I placed an order on 5/24/09, mailed payment by check. I was told that there was a 10 day waiting period for shipment. After the 10 day period, my order was stuck in "warehouse processing". I have called on numerous occasions, emailed and was told that my order would be shipping. When no ...
Paid for items that I have NOT received from this company totaling over $100. Company states my order was sent to Mexico, but company cannot contact Mexico warehouse via phone, only email (odd to say the least). I requested a refund and they stated NO. Its now been 2 weeks sinse this supposed ...
Won't let me talk to supervisor 4th time to talk to them. Sam sent e-mail to supervisor. 7/11/08. 3rd time to talk to them. Said they would send it out on 6/20/08. Money still in acccnt. On 7/11/08. ...
I sent the company $77.00 in money orders to purchase cigarettes. They gave a tracking #9101 1558 xx, on 9/11, but package has never been received by the post office, according to the tracking number. They kept saying that they did send the package, but cannot send a refund for two weeks. Now it's ...
Placed my 3rd order on 1/28, billed my cc right away, almost 2 months later. No cigs (a lousy 2 cartons) Have called 6 times, put on hold for over an hr. Everytime. Emailed them 8 times. Say they shipped, but never recieved, then they say oops no they weren't! Will update if I recieve. But so far ...