In a nutshell, Stainsafe has ripped off another good customer. My leather couch only had a couple of small punctures on one seat cushion. I should be automatically considered for repairs, my situation pertained to every request they threw at me. So technically I have been refused due to my Limited ...
I contacted Stainsafe regarding a noise in our couch. When I let them know I was unsure of when the problem began (after giving all my personal & warranty information) the rep pressed me for an exact date. I again said I didn't know and I was told to guess. I said maybe a week and was ...
I have tried since October to get some leather furniture repaired that I purchased at Bay Furniture in 2005. I purchased the extended warranty with the advice of the salesman who noted that I had two children. I have since contacted Stainsafe repeated times (within their required time frame) to ...
I filed a report on March 5 when 2 days previously my sleeper sofa portion of my sectional fell to the floor with me and my 2 year old on it. The mattress just tore away. The couch is not even 1 1/2 years old. I had purchased the 5 year Diamond protection plan. They gave me the run around for 1 ...
Stainsafe, Inc has been the subject of an investigative report via a Central Florida television news agency in the past. However, nothing has been done to correct their egregious behavior in denying virtually every single claim customers lodge with regard to the promises made in their brochures. ...
I paid $178.00 for the 10 Year leather Care & Protection Program from Stainsafe when I purchased a sofa and loveseat from Tepperman's Furniture in September. On October 24, I made a claim for three broken legs which I found yesterday on the sofa and loveseat and some ballpoint pen ink my ...