They first tell you they will refund your new, but defect lens. But after having exchanged 7-10 e-mails with them concerning the needed documentation and getting the defect lens checked at the authorized supplier (paid USD 120 for that) they just STOP ANSWERING your mails, as if you did not exist. ...
On January 12 I received the information from Mack on how to exercise my five year warranty on a Canon Camera bought in '06 that stopped working. The USB port stopped working and within a month the entire camera stopped working. The camera was mailed in along with money to cover return shipping. ...
Mack camera is just a liar and cheater! Do not do business with them. I bought the 3 year warranty from them for my Canon powershot S50. After 2.5 years normal usage, the camera cap can not open. I send the camera back, with $10 processing fee and all the documents they ask in Aug. 2007. TWO MONTHS ...
I sent my laptop in for a very minor repair under their warranty service. After keeping it unprotected on the shelf for 2 months they finally got around to it. Somehow they destroyed it, dropped it on the floor or something, because there were cracks all over it and keys falling off. They noted ...