In June of 07, we requested to change our service, taking off a couple of premium channels to lower our bill. Nothing was done. We didn't realize this though, because our bill DID go down a little bit, AND because we stopped getting bills. Even before this we had to try and keep on top of them to ...
After receiving numerous crank calls (most in the early hours of the morning), my husband and I got suspicious and checked online to see if our home phone number was listed anywhere. We have been paying since September to have our number unlisted. We never thought to check to see if Cox was ...
Cox has been providing me high-speed broadband service for a year. Last summer I received a letter offering free basic cable service just for the asking. I asked but they have been charging me $10 month for the service for the past several months. When I spoke with a supervisor in Billing they ...
On Feb. 7th 2007 I went to their office and started to write a check for my Telephone/Cable TV/Digital High Speed Service. The lady told me not to write a check that they would just debit my bank account and she needed my checking acccount number. I gave her my check book and she entered the ...
When I did not receive my November statement from Cox I called customer service. They said that they intentionally did not send any statement because there was a credit balance. When I requested the statement they refused to send it. One person said if I wanted to pay for a statement then they ...
I have a fraud alert on my credit report, because I am victim of fraud. I also signed up for a service called "Debix Lock", which is a program approved by the FTC (Federal Trade Commission), that puts a "lock" on your credit report. It removes your personal phone number from ...