I was just ripped off by Dell. Can anyone recommend a course of action for recourse? The Dell laptop we have is not keeping a charge anymore. We called Dell and they tell us we need a new battery for the laptop, we purchase the new battery at at price of $192. We call them within the week after we ...
I placed an order with Dell via the internet last week. I received a confirmation of the purchase and they took my payment. Logged in to the order later after not having seen it ship, only to find out the order was canceled. After hours being bounced around between departments, I was told that the ...
Beware Dell. Products are OK. Customer Service is non-existent if you have a problem. I have spent a total of 7 hours in the past 2 days on the phone. I have been transferred 115 times. I have been hung up/disconnected twice and have racked up 78 minutes of being left on hold. I have been given ...
I purchased my computer mid-summer last year from Dell. They had a deal going where you could customize a computer to your liking with Windows XP and the ability to upgrade to Vista when you were feeling ready. The computer I had prior to this I had had for several years and only felt the need to ...
After writing and not receiving a response from Dell's "award winning" customer service department yet again, I decided to let other people know that Dell is not all it is cracked up to be. Of course, this is only my experience and I know of larger businesses who have bought multiple ...