I have called every day this week and emailed the company twice to check on the status of my order with no answer. My bank account has been charged but I still have not received the item. ...
I wrote two customer service emails inquiring about tracking information and engraving policies on rings purchased and in-process of being engraved. Both emails were sent AND ANSWERED after hours and almost immediately after being sent. Thanks for the quick and thorough responses to my questions - ...
On 12/9, I ordered rings for my fiance and I from Tungsten Direct. When we got them, they were both too large.in January, after the wedding, we exchanged the rings for smaller sizes. Unfortunately my ring was still too large, and I sent it back to Tungsten Direct again to get a still smaller size. ...
My soon to be wife purchased a ring from them. It was shipped and turned out to be a size to big based off there recommendations. Sent it back per their directions. Now after repeated calls and emails have still not heard back from them. I have a devasted soon to be wife as she has no ring to put ...
I had filed an issue with this company as it had been well over a month since i have contact or my messages/emails were returned. My exchange had been either lost or stolen in the mail due to a package issue, and was returned to the sender (Tungsten Direct). The company has send a new exchange as ...
I received my ring and found that it was too large for my now husband's finger. I completed the required form and sent the product back, as per the instructions provided by Tungsten Direct. This was over a month and a half ago. Several phone messages and emails later, i cannot get a response with ...