On Dec. 13, I just bought a Laser micro zero gravity for my son yesterday. Right after we came home, my son open it and charge the car. Out of suprise, it is not moving. Therefore, the very next day morning, I bring the toy back to Toy r us for return. The response I have received is NO. You can ...
The buyer protection plan is great. My son's remote control car stopped working after 3 weeks. I phoned the number, they e-mailed me a shipping label, I printed the label and attached it to the box, dropped it off at a UPS store, and voila! Three weeks later I had a gift card for the full amount of ...
I Purchased a Polaris Ranger ZR and extended warranty on 11/12/09 for a christmas present for my grandson. I was told in the store by the person that helped me that if I got this warranty I could just bring it back to the store if something happened to it and make a exchange. It has been winter and ...
My two daughters were given two gift cards to Toys R Us for Christmas 2009. We went shopping for them last weekend 1-23-10. The cashier said that the cards expired 12-31-09. What a Crock of Bull. How does a Gift Card you just received expire within a week? I called headquarters office and they said ...
I recently went to Toys R Us on Whipple Ave Canton, Oh and received the best customer service I have ever had, or even heard about. Two specific people, a woman named Mel and a man, Steve. They went above and beyond to make sure I was taken care of, even when they were extremely busy. I am very ...
I went on line to order our grandkids bean bag chairs... After putting the items in my cart, I noticed shipping charges. Called customer service to inquire. Stated that "free shipping" was for Babies-R-Us items. So I asked do you sell these 2 items at Babies R Us, and no they do not. Very ...