I was unknowingly charged for both hi-index and Poly Carbonate lens. I called my insurance to see why I owed so much money for my glasses. After a thorough discussion and going over the bill, I found out that Sterling Optical charged me for both, Hi-Index and Poly Carbonate lens, it can only be one ...
I ordered a pair of glasses on 12/1/05. On 12/5, I was to pick them up; however, despite the fact they had called the day before the glasses were not there. I had to come back the next day. I called on 12/8 as the script was not correct. They ask me to come in on 12/20. They tried to say the ...
I had a student who was in need of glasses. After several weeks and a run-a-round about getting an eye exam and having to go to Auburn, NY to process the order to get the glasses, after the exam, his mother was most furstrated. We went to see what the problem was and still could not resolve it. I ...
In April I purchased lenses and frames from the Camillus Ny store. I went to this location because it was a listed provider from my companys insurance provider and the location offered an additional discount to members of my company. I recieved my glasses in a reasonable amount of time and ...
I spent $325.00 for one pair of glasses and the eye exam (in my opinion a major rip-off) and was told it would take 3-5 business days to get them. I called after one week, then after two weeks, still no glasses. When I politely expressed my displeasure about the delay I was rudely spoken to by the ...
I broke my eyeglass frames so I went to Sterling Optical to get a new pair. They advertise $79 frames, $49 frames, etc. After waiting $10 minutes on a Saturday afternoon with no one in the shop, a dazed-looking saleswoman finally came out of the back. She seemed confused to see a customer. I told ...