Just wanted to pass along a complaint my wife and I had and experienced dealing with Jeff Kerns (Sales) at Pinnacle Nissan in Scottsdale, AZ on February 28. I spoke with Jeff over the phone for about a week. Told him we were looking for a used Murano or Maxima and would be trading in our 2002 ...
I am totally dissatisfied with the customer service at Nissan. Mike O'Connor the Sales director is a man who passes the buck when a legitimate complaint about his staff's unethical practice is brought to his attention. A man in my opinion does not deserve the title of Director. And in my opinion is ...
My husband and I were shopping for a Nissan Murano for a Purchase and had two Jeep Grand Cherokees for trade-ins. The sticker price or the Murano we wanted to purchase was $35,000. Through the HIGH pressure sales tactics of the Pinnacle Nissan team (Charlie and Sam his brother-in-law) we were some ...
A 1994 was purchased. It was decided we did not want the extended warranty. Plus the $599 theft gaurd was left on the contact. That was supposed to be a "freebie" They also refused to turn the plates over from the trade in. There was a credit on those plates. On monday, November 22, we ...
Received a phone call from a sales person that claimed to be the regional director for sales he would only be available for a brief time. We told him about the problem with the cavalier we had recently purchased. He apologize and he would give us a $500.00 check. They would make it up to us by ...
I went into Pinnacle Nissan on 03/09/04 and they tried to get me financed for three days then I found another place ready to give me a car so I tried getting my 1500 down back. That was on a Saturday and they told me they didn't have anyone that could write the check, wait till Monday. When I went ...