I went to get an oil change on a monday and asked the mechanic at Free Service Tire to check a squeaky pulley as there are 5 that are run by a serpentine belt. He told me i needed a new water pump and clutch fan. Well the water pump was only 18 mo. Old and i had got it at Pep Boys (felt like i got ...
I took my 91 Celica in to have the a/c serviced. Pep Boys did the maintenance work and recharged the system. They also gave a lengthy description of how all of the components of the a/c system had been checked and were in good working order. The a/c worked fine for two weeks. My father passed away ...
Awhile ago, maybe two years ago, my uncle sold my mom a 1988 white nissan sentra, it was beat up and broken down... My mom and I took it to Pep Boys, numerous times but they did nothing for my car. They didn't tell us that the head gasket was blown. So we kept going back to them and paying them ...
The Commonwealth of Virginia requires that all vehicles pass a once a year inspection. Due to some circumstances beyond my control I had to take my vehicle to PepBoys as they were the only location doing the required inspection open when I able to take my vehicle in. (I was working very long hours ...
Pep Boys Store # 0453—These guys have issues on top of issues. It stands to reason that a big sign that hangs in their shop that says they care about the customers is totally incorrect. I wish I had stayed the course and not tried to solve an issue so quickly. However, with recent events with ...
As with the others, Pep Boys has bent me over, too. I purchased a set of hubcaps. Going down the road, they clunk and fit mighty loosely. Over 40 mph they rattle, and could fly off, and hurt someone. I spoke to the acting manager, Tom, who is this big tall, bald idiot, and he had complete ...