Worst customer service of any mortgage company. Loans can not be paid online or by phone without a fee. Phone system is set up so that it is nearly impossible to get a person on the phone. Customer service is highly incompetent and rude. I did not choose this company, I was transferred. Now i am ...
Our mortgage company sold our mortgage this past summer to Nationstar. We have an escrow account and the December Taxes were due. My husband receives a $300 veterans credit and that was taken off the bill by our Town and the 3rd party company that Nationstar uses subtracted the $300 again from the ...
Without notification NationStar Mortgage decided to place an escrow account on my account. Now I'm paying both escrow and Insurance/property Tax. After repeated efforts to have it removed it still remains. They have recieved verbal and written signed request to have the escrow account disassembled. ...
I've struggled together within the escrow account.initially, they billed for insurance (flood an homeowners) simply because they stated we did not own it. We did. I subsequently attempted to obtain them to credit the consideration. I confirmed they were delivered copies of the conditions site many ...
We settled an additional $1000, along with our planned cost, but just an additional $334 was really utilized towards primary. We've named and requested for a reason and were informed that "they believed we were creating a cost towards the following month", although we published the ...
The corporation is terrible. Citi offered my mortgage to Nationstar three years before and that I've had only issues. Going back 24 months they've not settled my homeowners insurance promptly creating my property owners insurance to mistake. This past year I'd to pay for the quality outofpocket ...