I ordered a bed, got a great deal on it. But the headache of getting anybody, and i mean anybody to help me understand why it's been three weeks and my status is still "not shipped" is absolutely unreal. Mercantila: This is the worse customer service I have ever had the displeasure of ...
Bought a futon with mattress. They sent the futon but not the mattress. Called many people and got a hold of katheren. She gives me the run around. I don't even think she really does anything. Its been almost 3 months since I ordered the product. My futon is sitting bare collecting dust. I will ...
I paid $460 for my futon 4.2008. The person who took my order told me to await further instructions via email. I gave my email, which was confirmed via read back, to the sales person. I never received further instructions via email as is required by Mercantila's own policies. I called back in ...
I paid $460 for my futon 4.2008. The person who took my order told me to await further instructions via email. I gave my email, which was confirmed via read back, to the sales person. I never received further instructions via email as is required by Mercantila's own policies. I called back in ...
I ordered an exercise bike on dec 5 06. Kept calling mercantila to get shipping details. Kept getting same customer service person who always told me a new lie each day. "it will be there guarantee by Christmas, the shipper has shipped it and we await tracking, can't cancel or refund because ...
The day after my order was replaced, the Mercantila website said it would be shipped more than 3 weeks later. I called that day to cancel and was assured there'd be no problem. The next day, the order status did not indicated canceled, and once again I was assured they were in the process of ...