I would also like to add that before going to this dealership to purchase this truck we got a very nice letter from Ford Marketing Department telling us that we had impeccible credit and they appreciated our business over the years. We have always owned Ford trucks and we financed the last 3 trucks ...
We went to Koons Sterling Ford in Sterling, Virginia to purchase a new truck. We took a F250 Ford Super Duty Crew Cab truck for a test drive and heard a noise coming from the dashboard. We were told it was a belt and they would pull it into the service bay and fix it. They told us they took the ...
My Letter to Ford: I would like to tell the Ford Company about a recent experience I had at with the service department Koons Ford of Annapolis. First, a little background information. My wife has a 2000 Ford Explorer Sport that is covered under an extended power train warranty. Recently (September ...
Recently I was in the market for a 2002 or newer Ford Mustang with the catch being that the vehicle be an Automatic. I was trading a 2003 Ford Mustang 5-speed manual with 19,000 miles on the vehicle. I stopped inside the dealer and was immeadiately greeted by a nice salesman and I informed him what ...
Bought a '04 van from them in April it is now june and still no title because they never registered the vechile and then tried to blame someone else. They never filed for the certificate of ownership therefore no title. Also we transferred tags from another van to this one so we thought, come to ...
Just went to get my first service done on my new Ford Ranger, I figured it would be a good idea to continue the business relationship with Koons since I had purchased the truck there. I just went in and asked to get the service done, signed a piece of paper (my fault for not noticing the price, I ...