Kay Jewelers
Found 174 reviews / complaints
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Kay Jewelers
Kay Jewelers lost 2.5 carat platinum ring and refuse to release replacement without me signing a general release form

Shops, Products, Services Anonymous 77955 0

I took my $8660.00, customized, 2.5 carat (near colorless white"G-H") diamond platinum ring to Kay Jewelers in Northlake Mall in Atlanta GA on February 1 to have my ring resized from a 8.5 to a size 9. I was told it would take one week to be resized and I would be called when the ring was ...

Kay Jewelers
Bad repai

Beauty & Appearance Kevin Clarke 0

1. Went for biannual prog check-siad loose stone 2.1/08 sent to have stone tighten-came back with inside of band cut poorly & added extra white gold to bond loose stone in place 3.2/08 Sent to repair to fix above problems - came back sytle changed 4.2/08 Sent to reverse sytle changed-came back ...

Kay Jeweler's
Lost my ring and tried to pawn off another as mine afte sent to be fixed

Miscellaneous Sheri98 0

I took my ring in because the stone fell out and the sent it away under the warranty plan. It should be back in 7-10 days after 14 days I called and was told it was in, so I went to pick it up. After I picked it up and put it on I was looking at it and said this isn't my ring to my husband and when ...

Kay Jewelers
Do NOT get scammed by KAY

Beauty & Appearance Heather Chapman 0

My fiance recently bought my gemstone at Kay. I spent hours admiring its excellence, however it was only a little large, and so I visited contain it resized. After I first got it back, there is a dark place within the remaining stone. I directed it out, nevertheless the whole team insisted that ...

Kay Jewelers
Sends Wedding Ring For Polishing - Ring Mysteriously Gets Hyjacked

Shops, Products, Services Ringless 0

Bought wedding rings from Kay's in Dec. 2005 - husband and I renewed wedding vows for 10th anniversay in Jan. Took my ring in on July 3rd 2008 for regular warranty demanded cleaning (which is done faithfully). The clerk and manager on duty state that the ring needs a Rhodium Polishing because it is ...

Kay Jewelers
I am very upset

Beauty & Appearance Helen Cross 0

My husband purchased a 2 carat ring it took two weeks for us to get the ring back from it being sized. We picked the ring up a day before we got married, as soon as I got home I tried the ring on my finger and a diamond came out. The next day was our wedding and they fixed the ring. Then the ...

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mstadler 07-31-2026, 02:48 AM
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Jorge,

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