I bought a device. The device came defective out of box. After a very slow contact with custom service that took a long time and tried many times deny responsibility to support they finally sent to me return label to replace the defective units. Worth to say that they recognize that was a defective ...
Our IRobot stopped working correctly. So we call them up, and they say we need a new unit that the charger we have wont work with another unit. So we buy another one, and only get half the product. We have to call and wait for the next half to come. We finally try it and the same problem happens. ...
I purchased the Roomba Discovery by irobot about 11 months ago. For some unknown reason the product has stopped functioning - does not pick up dirt and jumps all over the place. I've tried to reach irobot Customer Service for over two weeks now. I have spent countless hours on hold waiting for the ...
For Mother's Day we purchased the top of the line iRobot Pro Elite robotic Vacuum. Sadly they could not ship one to us any sooner than 7 days after Mother's Day. When we did receive the unit, we charged according to the directions. It then turned on, beeped, and shut off. When we called to report ...