You make it impossible to cancel a reservation that we discovered is over $100 higher than directly making it with Hampton Inn of Jekyll Island, Georgia. There is NO PIN number on my printed confirmation. I cannot get into any page on your.com to cancel. I want it cancelled and I am reporting you ...
Looking for a room in Louisville, clicked on Spring Hill Suites Louisville Downtown, purchased room for two nights. They gave me one king bed instead of requested 2 queens. When I went to change the reservation, insisted that I would have to pay $50 fee to change, even though I'm there on the ...
Made a reservation on line for one hotel night, for middle of Feb. Website says "pay on arrival, or departure" They asked for credit card details, which I figured was guarantee, not proceeding with charge. Upon checking my card I discovered it had been charged immediately. I have ...
Booked a hotel room and received two confirmations for the same room on same day. Called to clarify that I only needed one room for that day and was guaranteed that I would only be charged for one room. Called hotel and made sure that I only had one room reserved. When I got my credit card bill, I ...
1. Was double booked for the same time period reservation. 2. Charges were sent to my credit card account and will be debited from my preauthorized account before the vacation time period ends. All other booking companys I have dealt with never forward card charges untill I have booked in. ...
Booked a room at Comfort Inn in daphne AL thru these people. Hotel was fine. Trying to get a reciept from these Hotelsone is a nightmare. The auto phone system is ridiculous. They barely speak english and act like they couldnt care less. All I want is areceipt. Hotel couldnt give me one and I still ...