Hp contacted us through email saying our warranty is running out and we can extend it. We called to extend it for 2 years. I tried to get service work 1 year and 1 month during the 2 year extended warranty. Well now they say the 2 years starts from the purchase of the laptop date not after the free ...
So here is the story. I purchased this HP laptop computer (HP G60-237 NR) from Radio Shack for about $600 after hearing good things about it. I used it probably for personal and business half, half. For the most part it was ok, but would sometime freeze up. Nothing really to worry about. Exactly 1 ...
HP is aware of defective motherboards in their 2515NR and similar laptops. HP claims to have notified owners, by email, of hese defects but a lengthy (and documented) e-chat shows that the cannot prove that the notification was sent to me. HP recognizes that this computer has two related defects: ...
I bought a new, $1200 desktop PC directly from HP in July. From day one, the computer could not play sounds or video files properly. The sounds crackled and popped, and video files stuttered and stopped. After going around in circles with HP tech support and reinstalling various files to no avail, ...
The person with whom I spoke is named Catlin and would not give me his last name which to my mind is an amazing display of lack of open service. What did he think I would do with his last name. Note that some time ago there was another issue and the person in that department did not hesitate to ...
One year ago, I bought an HP IQ500 at a local Best Buy. At the time, HP had known about firmware issues with the hard drives on these computers but had decided to keep it private information. A week ago, my computer crashed. I can get it to turn on but it is unable to boot up. I contacted HP and ...