I recently ordered 8 Frost Cutlery pocket knives that were supposed to be inscribed. I found that one of the knives had blank blades, with no inscription. I called Smokey Mountain Knife Works to see what could be done. They gave me the number to Frost Cutlery and told me to ask for Lori. I did this ...
First off I want to say that I am not just saying the things I am about to say simply because I am an angry ex-employee. Dont get me wrong, I am an angry ex-employee. I have had alot of jobs in my life and i can honestly say it is the worst place i have ever worked for. First off as an employee ...
I too was sucked in buy the great deals they advertised 100 items for 100 bucks how about dollars. The crap they stick you with eagle knifes and the other great junk you can get and sell for 10 dollars each. What crap, but you want the big fancy knife in the middle of the new plywood displays come ...
I stood up for past dealings with frost cutlery, but no more! I reurn 2 boxes of a mystery box was suppoped to contain a big deal item, it turned out to be a 2inch knife—a friggin toy and a sword knfe combo with loose hands, never got refund for the toy-knife. The ohter box reurned they denighed i ...
Like Harold, I have experienced multiple occasions of Frost Cutlery not honoring their warranty. On one order several knives of the same model developed cracks in the rubber handle. A few other models had problems too. A phone call to their "customer service" department ended with the ...