I am extremely disgruntled after calling customer service to make a return. Upon talking with my plumber, I learned that I had ordered the wrong faucet set. I quickly emailed to request return instructions and was sent a reply saying the returns could only be handled by phone (which was the first ...
I ordered a fan on June 3rd at 8:39 am. On their site it says ship typically within 10 days. On the 10th day I calld for shipping info and on chat was told it shipped and they were waiting for tracking info. When asked how long that would take they said 3-4 days. I followed up with it item HAD ...
I suggest you stay away. They tried to charge me 5% restocking fee on a product they never delivered and didn't even have in stock. Customer support was beyond rude and unhelpful. ...
I ordered 2 Kohler parts from these people. I called, placed the order, paid with a credit card and the customer service rep verified both parts were "in stock". I went ahead with the order with the Kohler parts vs another brand (to match the finish) because of the fact they were verified ...