Having been an Earthlink subscriber since I am appalled at the change in Customer Service. It has gone from very good to average to poor to terrible now. I am changing service. It is not for a lack of trying or patience. ...
I can't get into my EarthLink web mail email account and no one there cares one whit about it. So frustrating to know there are work orders coming in midweek and no way for me to access. I've switched over in an emergency to another provider and may very well stay there. ...
After receiving a call from Earthlink at the beginning of April for a home phone high speed internet service, I signed up. It's been almost a month, not only they haven't been able to switch me over to their service, but also now my phone service is cut, too, for the last two weeks. So, no phone ...
I switched to Earthlink from Time-Warner Road Runner some time last summer. When I got a second computer, I wanted to put the second on the Internet, so I approached Earthlink about their advertised Home Networking Gateway ("HGN") solution. Unfortunately, due to inept customer service, ...
Earthlink has owed me a refund of $79.80 for over a year. It is for the unused portion of a year of prepaid service. They acknowledge the debt and they keep promising to pay but I still don't have the refund. Gary Andover, Kansas ...
As has been the case in other posts here, I am waiting and have waited since July for a refund. I have received replies from Customer Service that range from, "I will check it out and get back to you" to, "The check has been 'processed' and should go into the mail within a couple of ...