We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 P.M. To 8 P.M. They didn't come. We called and were told the technician would call us but to call back in 1 hr. If we weren't contacted. When we ...
When I signed up for Comcast's Triple Bundle package, I was expressly told that I could downgrade the TV service at no charge and with no additional contracts. Today, needing to cut expenses, I called Comcast to do just that. They refused. They insisted I would need to either sign a new 2 year ...
About 5 years ago Comcast's modem quit working. I had bought a similar modem from eBay a short while earlier and the Comcast repair person replaced their defective modem with MY modem. He took THEIR defective modem with him. They quit billing me as they should have and everything was fine. Other ...
Recently in Indiana, Insight communications company struck a "deal" with Comcast, which let comcast now run everything here. Telephone, Internet, Cable. Now in Richmond, Comcast is our only choice for Internet and Cable. They recently stated in a letter, e-mail and commercial that nothing ...
Three days ago I wanted a second number added to my phone service for fax purposes, which cost me $10 a month with no features option. I chatted via live on comast.net and they gave me a number and an appointment. They said wait 24 to 48 hours. Ok fine. Still no dial tone for that number, so i ...
Comcast got hacked this week and we all lost our webmail access. I still don't konw for sure if I even GOT all of the email I was supposed to get. This is not good when you run a company and need to hear from customers. I know it's the fault of the hackers but it is very frustrating. Please update ...