I sent the following letter to Circuit City's extended service program (ESP) dept. It is fairly self explanatory. What is not expanded on is my original talk with the store service manager. She refused to talk to me about the sales staffs mis-representation of ESP policy, which, by the way, I have ...
I went into Circuit City on Labor Day, 9/4/00 to purchase a computer. I asked the salesperson (D.D. Westin, according to my receipt) for the best value on a computer. I was directed to the HP6730 and told that if I bought the package of computer, monitor, and printer, that I would be eligible for a ...
On sept. 8 i purchased a hp computer which was defective. On sept. 11 i returned it to the store as instructed by the hp help line. They did not have another in stock and the floor model was broken. The manager tried to pressure me into allowing them to have one shipped to my door. I politely ...
I responded to an ad for a new cell phone & service. With the purchase i was entitled to a $50.00 merchandise card and $20.00 in gas coupons. The "fine print" read the $20.00 in gas certificated "would be received" indicating a delay as in a rebate. The "fine ...
I read other reports about Circuit City here and enjoy them. You that have your complaints are not alone when it comes to this 'ongoing criminal enterprise.' The whole store from those that clean to toilets to sales to managers to CEO were 'born to lie'. NOTHING COMES FROM THIS CORPORATION BUT ...
I recently purchased a Netgear ethernet starter set from Circuit City. I payed the full 80 dollars for it, and left. When I got home and installed the system, one of the cards was defective. I decided to return to get my money back. They flatly refused to give me my money back, insisting that it ...