I sent these comments to CARMAX in the hopes that they will re-evaluate there policies and procedures and return to the practices that once made dealing with CARMAX a quality experience. My first experience with CARMAX (in 2002) was the purchase of our Nissan Quest Van in Roseville, CA. We walked ...
Spot Delivery Scam - when a dealership uses a Conditional Sales Contract to buy your car in a trade-in deal and attempts to repossess the newly purchased vehicle, or offer a new contract or loan with a higher interest rate. This is what happened to me. I had bad credit & traded in a small 2 ...
Carmax sold me a car. When it was time to pick it up, they told me someone else had bought it before me. The car they replaced it with did not have everything they said it would. Now two years letter i find out it was in a head on accident and there are damaged and after market parts that the ...
I took my car to carmax for repair 3 times in one year. On the 3rd occasion they told me they had no obligation to fix my vehicle and told me to get off their property. I was within the 6 month repair warranty that they guarantee as well as the useless extended warranty and they did absolutely ...
My Wife and I recently went to CarMax of Orlando to get a cash offer on our 2000 lexus es300 w/70K miles. They had done an appraisal and came back with a vehicle report and offer. The vehicle got a good report and consistant with age of vehicle. The appraisers final comment was "It runs and ...
I wanted to purchase a car at carmax and put down a $20,000 deposit in the form of a cashier's check. They said that I could get a refund if I was not satisfied with the car within the allotted 5 day period. I purchased the car and took it to an independent mechanic. The mechanic said the car had ...