Bought sofa at Bob's furniture together with the "goof protection" that according to the salesman, "It covers everything". Tried to use the protection plan and it's not covered by Guardsman. Called Bob's Furniture customer service and there's nothing they can do about it as all ...
I ordered my furniture from the store in Poughkeepsie. It was delivered today. When it arrived the delivery person came to the door and looked in and said "oh it won't fit." I have had larger furniture deliver and there was never a problem. He was not even willing to try. He told me he ...
I recently purchased a bedroom set for my young daughters and a living room set and have had to wait weeks and months for the pieces to come in and they are being delivered at all different times because things are either backordered or damaged. My children's bedroom set was scheduled to be ...
I bought a new mattress at Bob's Discount Furniture. The mattress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech ...
I put an order in to get replacement cushions for my couch in October. I was told it would take 4-6 weeks which made me thin Thanksgiving. By the time Thanksgiving rolled around and passed I started calling to see where they were. I recorded the amount of phone calls and they amount of time I was ...