The store sent a towing truck to pick up my car after I called with an engine problem. Unfortunately, the tow truck driver the store arranged was very rough with my car. Loading my car on the truck was awkward to say the least. When arriving at the store location, my car was slid down from the ...
I've been buying only Big O tires for years, but a new policy cost me $120 to replace a tire that should have been free under what I thought was their warranty. What happened: Major blowout on the freeway, shattering 1/3 of the sidewall and splitting 1/2 the tire from the tread. Changed to spare, ...
I brought in a Break rotor to get resurfaced and paid for it in advance. They said that it will be done in about 30 min. I came back 40minutes later and the guy was just now putting it on the machine. Two minutes later he came back out and said that they could not machine my rotor because it was ...
I recently had a retail experience so terrible I have to share it, so others can avoid similar pain, at Big-O in Issaquah off Gilman Blvd. On 07/18/06 I dropped off 4 new tires and 4 wheels for a "mount and balance" of all 4. (Proxy RA-1's on stock BMW M3 alloy rims). I indicated I did ...
I went to the Big O Tires in Scripps Ranch for an oil change and rotation. I was told by "Keith" that I needed a $917 brake job. He said that a caliper was "frozen" on my left tire resulting in major damage. I asked for a second opinion, and he offered "the guy next ...
The Big O tire store in Reno, Nevada damaged my truck tire to the point where it is useless. Took tire in for a dismount and repair of small nail hole in tread. When the tire was returned to me, there was a piece of the inner bead missing and above the missing bead, fresh cuts on the inner sidewall ...