After my initial online purchase at Ben Franklin.com was delayed for weeks and the website wasn't updating the status, I contacted the company via Email to find out the status. Kathy from Customer Service was helpful and assured me my order would be sent the following week. While two items were ...
Ordered through Benfranklin.com - recieved confirmation that my order was recieved. Never recieved notice of shipment. Called and emailed many times. Finally got a one sentence reponse email from Kathy saying that my item would be shipped as soon as they recieved it. Called and finally got Kathy on ...
I placed an order on 2/21 and after two weeks called to cancel the order as it had not been received. Someone did answer my call and confirmed the order would be a cancelled and I would receive the refund credit within a week. I have yet to receieve my refund and have called atleast 5 times and ...
I placed an order on February 22 for a total of $91.76 9 days later I emailed them as I had not received my order. "Kathy" responded that it would be shipped out in 10 business days! So, three weeks to get a notebook and some pencils? No thanks. I cancelled the order and she confirmed it ...
I placed an order on 2/26 and have not heard anything from them. I called several times and left messages and no return call. I emailed them two times for the status of my order as it is 3/16 and I have not heard anything. They will not respond to calls or emails. ...
Got flyer in the mail, sent $2.00 to register, got another flyer. Sent $100.00 for 1,000 labels of names and addressess, with 1,000 flyers to send out, cost of postage and envelopes at my cost, nothing happened, so wrote them asking why, and was told all the flyers I sent out had someone elses name ...