On June 4th I ordered a pool ladder from them, which the website said usually shipped within 1-3 days. A week later I hadn't heard a peep from them, so I emailed them to follow-up – got an autoresponse promising a customer service rep would follow up and then silence: no one ever followed up. Now ...
The company will not deliver what is advertised. I received a partial order. Customer service said I would have to pay extra if I wanted the complete order despite what was clearly advertised on the web site. That would have more than doubled the cost. They refuse to return most items and apply a ...
This company has the worst customer service I have ever had to deal with. All you do is speak to voice mails, people who are useless, and don't return calls. There is no question, they are asleep at the wheel. I bought a pool filter from them and it is missing a part (valve). They refuse to send it ...
Ordered two pumps. Site said in stock and ships in 1 to 3 days. One week later told it should "ship tomorrow" and I'll send you a tracking number then. Received no tracking number or explanation. Called and asked for tacking number. Put on hold. No one ever came back. Are they trying to ...
Ordered an in stock item. Web site stated it would ship in 1 day. 4 days later... No tracking info. Called company and it had not left warehouse. Contact at company could not tell me when it would ship. We canceled the order. My account should be credited in a couple of days. We'll see. ...