On June 4th I ordered a pool ladder from them, which the website said usually shipped within 1-3 days. A week later I hadn't heard a peep from them, so I emailed them to follow-up – got an autoresponse promising a customer service rep would follow up and then silence: no one ever followed up. Now ...
The company will not deliver what is advertised. I received a partial order. Customer service said I would have to pay extra if I wanted the complete order despite what was clearly advertised on the web site. That would have more than doubled the cost. They refuse to return most items and apply a ...
This company has the worst customer service I have ever had to deal with. All you do is speak to voice mails, people who are useless, and don't return calls. There is no question, they are asleep at the wheel. I bought a pool filter from them and it is missing a part (valve). They refuse to send it ...
Order placed 10/17. Two fast emails from their website to verify that purchase was obtained and also to anticipate a followup monitoring mail soon. No notice of any sold-out or back-order products.By 10/28, no shipping or further conversation from Aqua supermarket. I had been trying to buy a ...
Requested an instock product. Site mentioned it'd deliver in one day. 4 days later... No tracking data. Named organization also it hadn't quit factory. Contact at organization couldn't inform me when it'd deliver. We ended the order. Our consideration ought to be acknowledged in a few times. We ...
Ordered two pumps. Site said in stock and ships in 1 to 3 days. One week later told it should "ship tomorrow" and I'll send you a tracking number then. Received no tracking number or explanation. Called and asked for tacking number. Put on hold. No one ever came back. Are they trying to ...