I purchased some tanzanite from this company. The product was advertized by the show host as "dark neon blue tanzanite, facing up as 8 x 6 mm. The stones that were shown on the program were beautiful and exactly described as what would be received. The three stones I received were neither ...
I purchased a stone of very poor quality for $900, had it appraised by a local jeweler who advised me that it was JUNK. Attempted to obtain an RMA number so that I could return the item, tuned into almost 3 weeks before I could get a response. The number listed for their service department does ...
I ordered a triple A tanzanite, which, of course, looked fabulous on their t.V. Light box. When it came, it was almost colorless, and there was nothin' "triple A" about it. When I tried to call for the RMA number to return it, I was on hold for 1 hour. I finally hung up, tried again and ...
I returned a flawed emerald ring on Jan 19 and an overpriced (it was appraised) gem stone on Feb 9 (both were sent with delivery confirmation and both were verified as having arrived). RMA numbers were placed both inside and outside the package and a copy of the receipt provided. It is now April 10 ...
I bought a gemstone, got it and it was WAY lighter than the one shown. I returned it the day I received it, Feb 23. They said they got it and a credit to my account would be done within 30 days. It's now April. The only people you can talk to are customer service reps, at your own expense. I've ...