I contacted AHS via phone for a plumbing issue at 11pm on 01/28/07. I was called back on 11/29/07 after 1pm to schedule service. I spoke to Cathy, and explained that both my husband & I work until 5pm, and need a plumber that can service us after that time. (end of month, and we can not take ...
I had a blocked drain on my laundry drain. I called AHS they said it would take 3 days to send someone out. I called a local service, paid myself. The problem was not fixed, due to a broken pipe. I called AHS to send some one out. They did. He snaked line again and found it to be broken (mud in ...
Member for four years and when it got to the point where the A/c & Heater unit was taged as "Immediate Danger to Life" they refused to replace unit. I was unable to discuss matter with Manager at AHS, customer service was very rude and unprofessional. The Contractor came out to quote ...
I purchased a mobile home in March. With the home purchase, I also bought a "Home Warranty", from "America Home Shield". After one year, they asked me to renew it for another $385.00, which is the so called Premier service that includes A/C. Well, I started having problems with ...
Once again for the sixth time I report same problem on the same air conditioning unit failing to work again. I have completed every request ASH has asked me to provide. Still they refuse to replace the faulty unit. I have had other air conditioning companies inspect the equipment and they report ...
My water heater was deemed hazardous by the local gas company. It had a leak that the gas company repaired, but also has a problem with the flame burning too hot and too high. The gas company said it should be replaced. I called American Home Shield (AHS) to request the replacement of the unit. ...