Following is a copy of a report I sent to Stephen Six, Kansas Atty. General: 'On June 13th we discontinued cell phone service with Alltel as we had changed providers to Nex-Tech, our local rural telephone company. Our billing cycle with Alltel was from the 9th of each month so we received 4 days ...
We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us "someone would get back to ...
In October Alltel put on my bill $169 for equipment we did not have. When I called the 800 customer service, they told me to go to the store that had put the charge on - 100 miles away. Then I asked what good would that do anyway, it would be their word against mine, and the associate told me they ...
In April, my little sister asked me to help replenish minutes on her prepaid Alltel phone. Over the phone, I used my debit card to buy minutes. I continued to this for two months and finally stopped in June, after she got her own banking account. Beginning early this month (three months later), I ...
As history, I'm a Press Relations specialist in Kansas, along with a former worker of Alltel (Author for Alltel Writing, Hudson, Ohio). I'm addressing my child and son-in-law in a subject regarding a low-operating one-month old telephone they bought and consequently delivered to Alltel simply to be ...
Where do I begin… Several months ago we started an account with Alltel wireless. We have two lines one is a smart phone the other is not. We did a lot of research on plan cost and phone cost. We thought Alltel was the best match for what we needed. The first two months of our business agreement ...