My complaint is not about Magic Jack, it's about customers who are using Magic Jack to make harassing phone calls. I myself receive about 20 per day, and there seems to be no contact to Magic Jack in order to correct this problem. Look out - the next step may be viruses sent out by Magic Jack ...
4 years ago I bought Magic Jack for my sister as a gift. A year later she died. I called a few months after she died and said I would like to keep the Magic Jack service but change it to my name. They absolutely refused to change the name on the account. I was so upset I said to cancel the account ...
I want to alert everyone that I can about my experience with Magic Jack so you can be spared the frustration that I have received. The company, after my paying for their product and using it for a few months, decided arbitrarily to review my account, during which time my account could not be used. ...
I ordered their NEXT 5 YEARS of magicjack service for $59.95 - normally $99.95 Black Friday Holiday Special. Magic Jack only credited account with 4 years of service! Refused to honor the 5 years as advertised. After a long conversation with magicjack service they insist only 4 years are the NEXT 5 ...