I had a broken serpentine belt, which I had replaced at Pep Boys. I had to take the car back several times because the new belt was squealing so loud neighbors could hear it inside their houses. Each time I brought it back and left it, it would still make noise. Several times later, I had an ...
The following letter was sent to Pep Boys coporate Customer Relations Department via e-mail on July 30 and August 6. Pep Boys did not respond to either e-mail. As such, a complaint was filed with the Better Business Bureau on August 8. The less than surprising result of the Better Business Bureau's ...
Dateline February 10: George, Pep Boy's District Manager, called and said that he had interviewed everyone at the (Higlands Ranch) Pep Boys Automotive Service Center who was involved in this matter. I was told that he felt we were treated fairly and that the work they did was necessary. He also ...