Touch of Class

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 14 historical complaints about Touch of Class, published between 2009 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Sheets: requested, billed, not receivedPublished Jun 1, 2012 · Historical consumer allegation
• Incompetence!Published Mar 28, 2012 · Historical consumer allegation
• Failure to back their defective productPublished Nov 16, 2011 · Historical consumer allegation
• Junk!Published Sep 17, 2011 · Historical consumer allegation
• UgPublished Aug 17, 2011 · Historical consumer allegation
• ComplaintPublished Aug 13, 2011 · Historical consumer allegation
• ScamPublished Aug 5, 2011 · Historical consumer allegation
• Touch of Class catalog reviewPublished Apr 2, 2011 · Historical consumer allegation
• ShippingPublished Mar 27, 2011 · Historical consumer allegation
• Junk! - wall decoPublished Sep 2, 2010 · Historical consumer allegation
• Misleading labeling and refuse to honor agreementPublished Jul 1, 2010 · Historical consumer allegation
• No Class Touch of ClassPublished May 27, 2010 · Historical consumer allegation
• Refused to accept returnPublished Jul 30, 2009 · Historical consumer allegation
• Refused to accept return - drapery panelsPublished Jun 10, 2009 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Customer Service (toll-free): 800-457-7456 2 complaints mention this number
• Customer Service: [email protected]
• Official website: https://www.touchofclass.com
• Account sign-in: https://www.touchofclass.com/signin.aspx?myaccount=true
• Corporate line (per BBB/ComplaintsBoard, not confirmed on company site): 812-683-3707

Locations

Overview

Touch of Class is a home-decor and bedding catalog and online retailer headquartered at 709 West 12th Street in Huntingburg, Indiana. The business is registered with the Better Business Bureau under the legal name Parke-Bell Ltd., Inc., doing business as Touch of Class Catalog, and its own site describes a "forty-eight year tradition of service" as of 2026, consistent with the BBB-listed business start date of January 1978. Its officers are listed as Fred Bell (President) and Carla Parke-Bell (Chairperson) — names that match the company's registered legal name.

The company sells bedspreads, comforters, curtains, area rugs, lamps, wall décor and related home furnishings through touchofclass.com and a print catalog. A third-party profile (LinkedIn) lists the company in the 51–200 employee band; this figure has not been independently confirmed and is not treated as established fact.

Is Touch of Class Legitimate?

Touch of Class holds an A+ rating from the Better Business Bureau and has been BBB-accredited since July 1983; BBB lists a business start date of January 1978, consistent with the company's own "forty-eight year tradition" claim. Its Huntingburg, Indiana address and contact details are consistent across its own site, BBB, and independent directories.

No FTC enforcement action, state attorney-general action, or court record naming the company or its registered entity (Parke-Bell Ltd., Inc.) was located during this research. That is an absence of findings in the sources checked, not proof that none exists.

Complaint volume is real but centers on a consistent pattern rather than allegations of fraud: BBB records 12 complaints in the last 3 years (2 formally resolved), and ComplaintsBoard records 17 complaints with an 11% resolution rate (ComplaintsBoard's own summary text elsewhere on the same page states this as 12%, an internal inconsistency on their part, not ours), both dominated by returns/refund friction, delivery delays, and merchandise allegedly not matching its online description. One of those 17 ComplaintsBoard entries -- its earliest, from 2009 -- is actually a complaint about a home construction project (a pool cabana and garage enclosure) against an unrelated contractor called "Touch of Class Construction, Inc.," not this Huntingburg home-decor retailer; the count of complaints that actually describe this company is closer to 16. Fourteen complaints filed directly on USAComplaints between 2009 and 2013 — each verified by matching site, phone, address, or a confirmed alias to Touch of Class Catalog — describe the same pattern; none have been filed here since 2013.

Readers should note several unrelated businesses also use the "Touch of Class" name — a limousine service (Illinois and Maryland), hair salons in Florida, a paint and body shop in Miami Beach, and a separate luxury-goods boutique at shoptoc.com in Wisconsin — none of which are affiliated with this Huntingburg, Indiana home-decor retailer.

What To Do If You Have a Problem

Touch of Class's own return policy allows returns within 45 days of shipment. Merchandise must be unused, in its original manufacturer's packaging with tags attached; monogrammed or custom items generally cannot be returned. Customers pay return shipping by default -- though the company's own return-policy page says to contact Customer Service for a lower-cost return label rather than arranging return shipping yourself -- and for orders that received free shipping, both the outbound and return shipping costs are deducted from the refund. If merchandise instead arrives damaged, defective, or incorrect, the company's stated process is different: call Customer Service directly for a replacement, refund check, or credit, rather than paying to ship it back at your own expense. Much of the "they wouldn't cover my return shipping" complaint pattern seen across BBB and ComplaintsBoard involves ordinary returns rather than damaged-item claims.

• Customer service: 1-800-457-7456 or [email protected]
• Mail returns to: Touch of Class Customer Returns Dept., 709 West 12th Street, Huntingburg, IN 47542-8915
• Unresolved billing or refund disputes can also be filed with the Better Business Bureau, which the company has a history of responding to (10 of 12 recent complaints answered).

Frequently Asked Questions