RC Willey

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 54 historical complaints about RC Willey, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Delivery! - mattressPublished Nov 28, 2013 · Historical consumer allegation
• BACK-ORDERED FURNITURE - Grant Sofa and LoveseatPublished Sep 28, 2013 · Historical consumer allegation
• Movers messed up our new paint joPublished Sep 14, 2013 · Historical consumer allegation
• Sneaky sales practicesPublished Jul 7, 2013 · Historical consumer allegation
• Misappropriation of personal funds - RC Willey Accounts ManagementPublished Jun 17, 2013 · Historical consumer allegation
• RC Willey Quality? - Some cheap Chinese importPublished Jun 14, 2013 · Historical consumer allegation
• RC Willey Peeling leather sofa - Brown leather couchPublished May 17, 2013 · Historical consumer allegation
• Leather deteriorating on sofa and recliner after 6 monthsPublished Apr 17, 2013 · Historical consumer allegation
• RC Willey worst customer servicePublished Apr 17, 2013 · Historical consumer allegation
• RC Willey Poor ServicePublished Feb 3, 2013 · Historical consumer allegation
• BAD Cristmas to my child from RC Willey! - Electronic toy caPublished Jan 6, 2013 · Historical consumer allegation
• RC Willey bad installers!Published Jan 6, 2013 · Historical consumer allegation
• This Place Is A Joke! - Frigidaire washePublished Jan 6, 2013 · Historical consumer allegation
• Lowest Price Guranteed - TOSHIBA TVPublished Jan 6, 2013 · Historical consumer allegation
• RC Willey - refusal to honor warranty - Twin sleeper sofa (product number 3236455)Published Jan 6, 2013 · Historical consumer allegation
• Credit Line MisleadingPublished Dec 25, 2012 · Historical consumer allegation
• 5 year warranty - Customer ServicePublished Dec 6, 2012 · Historical consumer allegation
• LG Washer DryePublished Nov 6, 2012 · Historical consumer allegation
• Ripped off! - theater couchPublished Nov 6, 2012 · Historical consumer allegation
• Broken promises, failure to deliver on timePublished Oct 6, 2012 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.rcwilley.com/
• Customer Service (company Contact Us page): 888-773-7270
• Website and online-order support: 888-584-5156
• Financing and billing (RC Willey credit accounts): 801-461-3940
• Extended warranty claims: 801-464-2340
• Credit Specialist (financing questions): 801-464-4740
• Corporate headquarters: 801-461-3900 2 complaints mention this number
• BBB-listed headquarters number: (801) 461-3990
• Delivery inquiries, Utah: 801-596-6950

Locations

RC Willey returns, delivery, warranty claims, financing and complaints: routes and policy wording (checked October 11, 2026)

The wording below is taken from RC Willey's own Policies, Delivery, Warranty, Financing and Contact Us pages as read through a text renderer on October 11, 2026 (rcwilley.com did not load in our automated browser). Check rcwilley.com and your own sales order, delivery paperwork and warranty or credit agreement for the terms that apply to you.

Returns and exchanges. The Policies page says: "we offer a one-time re-selection or refund within 30 days of receiving your merchandise." Merchandise "must be in like-new condition in order to receive full credit"; items bought "As-Is" "cannot be returned." For mattresses the page describes a 100-Night Mattress Comfort Guarantee: after "a minimum of 30 nights," RC Willey "will give you up to 100 days from your original date of delivery to make a one-time reselection," with any difference in value charged. For orders placed online only, the page says to call 888-584-5156, and that for shipped orders a 15% restocking fee, original shipping and handling and return shipping are deducted from the refund. The same page carries the heading "Returning Online Orders is Free at any RC Willey Store Location." It also says that all canceled orders "will be confirmed by RC Willey in writing" and "If you have not received a confirmation, your order has not been canceled."

No Lemon Guarantee. "If we service and repair your appliance or electronic product twice during the first year you own it and it then fails a third time within that first year, we will replace it," subject to authorized service technicians verifying legitimate product defects.

Delivery. Curbside delivery is listed as free and Deluxe Home Delivery as $89.00. The Policies page says a "2-hour time frame" text or email is sent the night before delivery, and also: "Due to our volume of deliveries, we are unable to make time commitments." If no one meets the driver, "a second attempt will be made later that day," and a fee is charged for a rescheduled delivery after two missed attempts. Delivery inquiry numbers on the Contact Us page: Utah 801-596-6950, Las Vegas 702-632-3650, Reno 775-337-4674, Idaho 208-288-4160, California 916-770-2750. Inspect the product with the driver before signing, as the page asks customers to "meet your delivery driver to inspect your product." On damage the Policies page says RC Willey "will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for," and "If damage, shortage or loss is not signed for, the manufacturer may not be able to ship replacements."

Extended warranty claims. The Warranty page says that if you bought an RC Willey Extended Warranty, you click "File Claim" next to the item in your order history, and that "If the 'File Claim' link is not present next to an item, there is not an RC Willey Extended Warranty associated with that item." Without a protection plan, the page says you "may be covered by a manufacturer's warranty if you are within one year of your purchase date." The Contact Us page lists extended warranties at 801-464-2340 (Mon-Fri 10am-6pm MST). The page's footnotes to its furniture protection plan description say that warranties purchased before February 1, 2019 "only cover food & drink spills, human or pet bodily fluids stains," and that warranties purchased before April 2024 are divided into separate fabric, leather and wood warranties. The page's Pledge of Protection description says that "damage caused by misuse or abuse is not covered."

Financing and billing. RC Willey offers its own credit plans "subject to credit approval." Its Official Terms page states that on the 12-month plan "if the balance is not paid in full, interest will be charged retroactively to the purchase date," and that if "the equivalent of two (2) payments are missed" the plan balance with accrued interest is "transferred to the REG21 plan" (APR 21 percent). The Official Terms page links "Federal Billing Rights" and "Truth-in-lending Disclosure & Agreement" documents, which carry the written-notice steps for billing errors. Billing questions: 801-461-3940 (Mon-Sat 7am-8pm MST) or mail to PO Box 65320, Salt Lake City, Utah 84165-0320; the Contact Us page says "email & text/sms may not be used for Credit/Billing assistance." Financing questions: Credit Specialist 801-464-4740.

Mattress pick-up (California). The Terms page says that for a mattress purchased in California the old mattress can be hauled away at no additional cost at delivery, and that if the new mattress comes by common carrier the customer should call 888-773-7270 "within 30 days of your delivery to arrange for free pickup" within the standard delivery zone.

Other routes. Company Customer Service: 888-773-7270. Outside the company, consumers can file with the BBB, the CFPB (RC Willey appears in its complaint database for credit and collection matters), or their state attorney general or consumer protection office; see the regulator section below.

Regulators and complaint routes

Enforcement actions. No FTC, CFPB or state attorney general enforcement action, consent order or assurance of voluntary compliance against RC Willey was identified in the sources checked on October 11, 2026: a web search combining the company name with attorney general, consumer protection and consent-order terms, the CFPB complaint database (which lists consumer complaints, not enforcement), and a Justia federal docket party search. Direct searches of individual state enforcement databases and of CourtListener (rate-limited that day) were not completed, so this is a scoped finding, not a statement that none exists.

California Proposition 65 notices. The California Attorney General's Proposition 65 notice database lists two 60-day notices filed May 17, 2023 by a private noticing party (attorney Voorhees & Bailey, LLP) naming RC Willey Home Furnishings as an alleged violator: AG number 2023-01328 (chemical: lead; source: metal and glass lamps), with a settlement dated October 11, 2023 reporting total payments of $18,500.00 and "Will settlement be submitted to court? No"; and 2023-01333 (lead; metal and glass picture frames; alleged violators Mud Pie, LLC and RC Willey Home Furnishings), whose settlement entry dated September 12, 2023 names Mud Pie, LLC as defendant. These are private-enforcer notices and settlements reported to the Attorney General, not enforcement actions by the Attorney General.

Where to complain. The CFPB complaint database lists RC Willey as a company; its page for filing is consumerfinance.gov/complaint. State routes for the states where RC Willey operates stores: the Utah Division of Consumer Protection (dcp.utah.gov, "Complaints" menu), the Nevada Attorney General (ag.nv.gov, Complaints & FAQs), the California Attorney General (oag.ca.gov/consumers) and the Idaho Attorney General (Consumer Protection section, ag.idaho.gov). BBB accepts complaints on its RC Willey headquarters profile. Product-safety incidents can be reported to SaferProducts.gov.

Product recalls. RC Willey's own Recall Information page carries a January 11, 2024 notice about plastic anti-tip kits made by New Age Industries that "may have included these recalled kits" in some clothing furniture with a manufacture date of November 2019 or later; it directs consumers to Alliance4Safety (855-416-7370, alliance4safety.org/new-age-recall) or an RC Willey store for replacement kits. Separately, the CPSC recall records list RC Willey among the retailers named in three manufacturers' recalls (BabyHome USA high chairs, March 2013; Twin-Star Duraflame electric space heaters, March 2014; Uttermost mirrors and wall decor, June 2018). Those were recalls by the manufacturers, not by RC Willey.

Who runs RC Willey

RC Willey Home Furnishings is a Salt Lake City, Utah retailer of furniture, appliances, electronics, mattresses and flooring. The company's About page says that "Back in 1932, Rufus Call Willey began selling appliances from the back of his red pickup truck" and that it now has locations in Utah, Idaho, Nevada and California. BBB lists the entity as a corporation, business started 1932-01-01 and incorporated 1959-07-29 (from BBB page data), with the headquarters at 2301 S 300 W, Salt Lake City.

Berkshire Hathaway's Form 10-K for fiscal 2025 lists R.C. Willey Home Furnishings among its home furnishings retailing businesses, alongside Nebraska Furniture Mart, Star Furniture and Jordan's Furniture, and states that R.C. Willey "currently operates ten full-line retail home furnishings stores and three distribution centers" (four stores in Utah, one in Meridian, Idaho, three in Nevada and two in the Sacramento area), and that it offers "customer financing to complement their retail operations." The company's Store Locations page lists stores in Draper, Layton, Orem and Salt Lake City (Utah), Henderson, Reno and Summerlin (Nevada), Boise/Meridian (Idaho) and Rocklin and Sacramento (California).

Company policies describe the Satisfaction Guarantee, a Low Price Guarantee and an in-house credit program (see the routes section above). The Website Terms of Use say disputes about use of the services "must be resolved through binding, individual arbitration" with a class-action waiver, "except for financing relationships governed separately," and that Utah law governs the agreement. The Terms say a dispute notice to RC Willey goes to [email protected] and 2301 South 300 West, Salt Lake City, UT 84115; that arbitration is administered by the American Arbitration Association, RC Willey pays the AAA filing, administration and arbitration fees, and the hearing takes place in Salt Lake County, Utah (by telephone if the claim does not exceed $2,500 and the claimant chooses); and that a user may opt out "by sending a written letter" to the headquarters address "within thirty (30) calendar days of your initial agreement" to the Terms. BBB's profile, as displayed on October 11, 2026, lists Scott L. Hymas as CEO and Jeff Child as President. Home News Now reported on February 16, 2026 that RC Willey announced Child would retire from the position of president, effective April 27, and continue on the board of directors, and that Lynn Lloyd, then vice president of merchandising, would succeed him as president; this page did not confirm the change on a company page.

The complaint record

This site's archive. A search of this site's approved posts on October 11, 2026 found 54 older complaints linked to this page, written between 2003 and 2013 (2003: 1, 2007: 3, 2008: 4, 2009: 5, 2010: 2, 2011: 5, 2012: 19, 2013: 15). All 54 name RC Willey (or a misspelling of it) as the subject. Eleven other posts that appeared to be machine-rewritten copies, duplicates or content with no complaint fact were left out. The posts are consumers' unverified accounts, they are many years old, and they do not describe the company's current service.

Keyword counts across the 54 linked posts (one post can count in several groups): 35 mention customer service, 25 mention delivery, back orders, missing parts or installation, 15 mention damaged or defective merchandise, 13 mention a warranty, protection plan or stain, 9 mention credit, interest, financing, collections or billing, and 2 mention price matching. These are keyword matches, not findings.

BBB. BBB's headquarters profile for R.C. Willey Home Furnishings shows rating A+, BBB Accredited, "150 total complaints in the last 3 years" and "38 complaints filed in the last 12 months", and a customer review rating of 2.08 out of 5 with "Average of 75 Customer Reviews", as displayed on October 11, 2026. BBB page data lists accredited since 2013-04-11, file opened 1982-01-01. BBB says displayed complaint text "might not represent all complaints."

CFPB. The CFPB Consumer Complaint Database, queried on October 11, 2026, lists 93 complaints under the company name "RC Willey" (first received February 11, 2021; most recent October 4, 2026; 25 received since October 11, 2025). Company response timely: "Yes" 85, "No" 8. By state of the consumer as displayed: UT 29, CA 28, NV 22, ID 3, other states 11. By product group as displayed: debt collection 31; "Credit reporting or other personal consumer reports" 24; "Credit reporting, credit repair services, or other personal consumer reports" 23; credit card 8; "Credit card or prepaid card" 6; payday, title, personal or advance loan 1. The company response is shown as "Closed with explanation" for all 93. These are unverified consumer submissions.

Trustpilot. Trustpilot's page for rcwilley.com displays 10,161 reviews with a 4.3 score (71 percent 5-star, 8 percent 4-star, 5 percent 3-star, 4 percent 2-star, 12 percent 1-star), a claimed profile since April 2016 on a paid Trustpilot subscription, that the company "invites their customers to review," and that it replied to 100 percent of negative reviews. Trustpilot states it does not fact-check reviews. The BBB, CFPB and Trustpilot figures measure different things and are not added together.

Court and litigation record

Bylsma v. R.C. Willey (Utah Supreme Court, December 1, 2017). Melinda Bylsma bought a reclining chair with a foot-massage attachment from R.C. Willey as a gift; according to the facts as recited in the opinion, which reviews a dismissal and accepts the complaint's allegations as true, the unit "crushed his right foot." The Bylsmas sued R.C. Willey and the chair's alleged manufacturer for strict products liability, breach of warranty and contract rescission. The district court dismissed the tort and warranty claims under the "passive retailer" doctrine; R.C. Willey then stipulated to liability on the rescission claim and tendered the purchase price. The Utah Supreme Court held that the Liability Reform Act "does not create immunity for retailers, whether 'passive' or not," reversed the dismissal of the strict liability and warranty claims, vacated the attorney-fee decision and remanded. The opinion is a ruling on a legal question about retailer liability, decided on the complaint's allegations; it is not a finding that the product was defective, and the later outcome of the remanded case was not checked.

Other federal dockets. A Justia federal docket party search for "Willey Home Furnishings" on October 11, 2026 listed 10 dockets, filed between 2019 and 2026. For six of them the listing shows a Fair Credit Reporting Act cause of action: Bown v. Experian Information Solutions et al. (D. Utah 2:26-cv-00254, filed March 30, 2026; RC Willey Home Furnishings named with Experian, Equifax and several banks; the docket retrieved March 30, 2026 shows summons issuance and no later entries, outcome not verified), Steffey (E.D. Cal., 2024), Jorns (D. Nev., 2023, RC Willey and Trans Union), Brady (C.D. Cal., 2023, RC Willey, TransUnion and Experian), Singer (D. Nev., February 16, 2022, with credit reporting agencies and a collection company also named) and Averett (D. Utah, 2020). Others in the listing: Nieves (D. Nev., 2023, consumer credit), Buboltz (D. Nev., April 1, 2020, listed under Truth in Lending, cause of action 28 U.S.C. 1442) and a Ninth Circuit appeal, Cardinali v. Plusfour (19-17176), which was not read. Trask v. RC Willey (D. Idaho 1:23-cv-00442, filed October 10, 2023) is listed with the cause of action "42 U.S.C. § 2000 Job Discrimination (Race)", so it is not a consumer case; the docket shows that on December 4, 2023 the court granted in forma pauperis status and dismissed the complaint with leave to amend, and the later outcome was not verified. Outcomes of the other listed dockets were not verified, and most were not opened. No class action or government enforcement suit against RC Willey was identified in the sources checked on October 11, 2026.

Is RC Willey Legitimate?

RC Willey is an identifiable operating business. It lists its corporate headquarters at 2301 S 300 W, Salt Lake City, Utah 84115 with a published phone number, operates ten stores in four states that its Store Locations page and Berkshire Hathaway's fiscal 2025 Form 10-K both describe, and is named in that 10-K among Berkshire Hathaway's home furnishings retailing businesses. BBB shows its headquarters profile as BBB Accredited with an A+ rating, alongside the complaint and review figures given in the complaint record section; Trustpilot's separate page shows a different set of reviews, and the CFPB database lists consumer complaints under "RC Willey". Complaints in all of these places are consumer allegations that the company has the opportunity to answer; they are not findings. The company's own policy pages state its return, delivery, warranty and financing terms, and the sections above compare them with what complaint writers describe.

Court & Public Records

Company Relationships

• Owned by: Berkshire Hathaway Inc.
• Affiliated with: Nebraska Furniture Mart
• Affiliated with: Star Furniture Company
• Affiliated with: Jordan's Furniture, Inc.

Frequently Asked Questions