Dovenmuehle Mortgage Reviews, Complaints & Contacts

Contacts & Login

PhoneAddress

Customer service & general contact

• Customer Service (borrowers)1-800-669-4268 5 complaints mention this number

Cancel, billing & returns

• Borrower site: sign in, payments, documentsyourmortgageonline.com ↗
• Loss Mitigation Department (payment-relief reviews)1-866-397-5370 1 complaint mentions this number

Escalate a complaint

• Foreclosure Prevention Case Escalation Unit (8am-5pm CST)1-888-381-7679

Corporate & press

• Corporate website (lender and client facing)dovenmuehle.com ↗
• Corporate office (lender inquiries)847-550-7300 4 complaints mention this number

Locations

• Headquarters1 Corporate Drive, Suite 360 Lake Zurich IL 60047
• Branch office1206 St Charles St Elgin IL 60120
• Mailing addressMail Stop NOE 1290, 1 Corporate Drive, Suite 360 Attention: Mail Stop NOE 1290 (RESPA Notice of Error / Request for Information) Lake Zurich IL 60047-8945

Is Dovenmuehle Mortgage Legitimate?

BBB, CFPB, Trustpilot

Legal name

Dovenmuehle Mortgage, Inc.

Business type

Residential mortgage subservicer (services loans on behalf of banks, credit unions, mortgage bankers and housing finance agencies)

Website

dovenmuehle.comSource: Dovenmuehle corporate website, with a 'Borrowers' link to yourmortgageonline.com, checked 2026-10-11

Headquarters

Lake Zurich, ILSource: Company 'Visit Us' page: 'Lake Zurich Headquarters, 1 Corporate Drive Suite 360, Lake Zurich, IL 60047', checked 2026-10-11

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint Themes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 89 historical complaints about Dovenmuehle Mortgage, published between 2001 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• Consumer ReportPublished Jun 1, 2013 · Historical consumer allegation
• Claiming if I send $16.78 I will get a Nippon 35mm focus free camera, no web, or email sitesPublished Dec 27, 2012 · Historical consumer allegation
• Late Fee Notices Despite Early Payments, Rude Customer ServicePublished Dec 26, 2012 · Historical consumer allegation
• Consumer ReportPublished Oct 31, 2012 · Historical consumer allegation
• Do Not Send Money—Big Scam!Published Oct 29, 2012 · Historical consumer allegation

Complaint record: BBB, Trustpilot, CFPB database and posts on this site

All figures on this page are as displayed on October 11, 2026 and come from different sources with different rules, so they are not added together.

• BBB: the profile for Dovenmuehle Mortgage, Inc., Lake Zurich, IL shows a rating of A+ and BBB Accreditation, "144 total complaints in the last 3 years" and "30 complaints filed in the last 12 months," and a customer-reviews tab showing 1 out of 5 stars from an average of 30 reviews. BBB's rating is its own assessment and is not the same measure as the review average.
• CFPB Consumer Complaint Database (company name "Dovenmuehle Mortgage, Inc."): 2,471 complaints in total from December 9, 2011 to October 5, 2026, of which 2,208 are labelled Mortgage; 182 were received since October 11, 2025. By the CFPB's company-response categories: closed with explanation 2,418, closed with non-monetary relief 38, closed with monetary relief 8, closed without relief 6, in progress 1. These are consumer submissions the CFPB publishes without verifying them.
• Trustpilot (dovenmuehle.com): an unclaimed profile showing 2.2 out of 5 from 8 reviews; Trustpilot says the company has no history of asking for reviews and that it does not fact-check reviews, so the small sample may not be representative.
• This site's archive: 24 posts are linked to this profile (23 as the subject, 1 where another company is the subject and Dovenmuehle is named as the later servicer). All are dated between March 2004 and December 2012, so they describe servicing from that period, not current practice. Four further posts about the company were read and not linked because they are machine-rewritten text or conclusory insults without a verifiable fact.

The older posts here are borrowers' accounts, which Dovenmuehle has not been asked to answer on this page. Their themes, by keyword match on the linked posts: mentions foreclosure or a foreclosure notice: 16 posts; mentions a payment that was misapplied, returned, not posted or called late: 16 posts; mentions a loan modification, forbearance or other payment relief request: 7 posts; mentions a loan sold or transferred to this servicer from another lender: 12 posts.

Dovenmuehle mortgage servicing problems: where to write, call and escalate (checked October 11, 2026)

Dovenmuehle Mortgage, Inc. is a subservicer: its BBB profile says it provides "a complete, private label mortgage subservicing program for commercial banks, thrift institutions, credit unions, mortgage bankers, and state and other housing finance agencies."

The company's own channels (opened October 11, 2026).

• Customer Service Department: 1-800-669-4268 (TDD 1-866-352-3684; fax 1-847-574-7659), listed on the Your Mortgage Online contact page together with a Collection Department TDD line, 1-866-352-7564; the company's hours are not stated on that page.
  More detailShow less

  The page says RESPA notices go only to the Notice of Error address on this page, so a fax does not replace it.

• Online: yourmortgageonline.com (login, payments, documents, change of e-mail address) and a mobile app that the login page links on the Apple App Store and Google Play. Loans formerly serviced by Discover Home Loans: Capital One's home loans help page lists Dovenmuehle Servicing (DMI) among the servicers that took over loans Capital One had serviced, and Discover's home loans page says that as of February 2, 2026, Discover will no longer service your loan.
• Correspondence: Mail Stop 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945. Payoff and overnight payments: Mail Stop 1270 at the same street address.
• RESPA notices of error and requests for information: Attention: Mail Stop NOE 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945.

Disputing an error or asking for information. The company's contact page says: "RESPA Notices of Error and Requests for Information must be sent only to the address indicated below, including the specific Attention line noted." The CFPB says a servicer "must generally confirm it received your letter within five business days and respond with an answer within 30 business days" and "is not allowed to charge a fee for responding to your QWR," and warns that the address for such a letter "may be a different address than where you send your payments." Keep a copy of the letter and proof of mailing; include your loan number.

If your loan was just transferred to Dovenmuehle. The CFPB says the old servicer generally should send a notice "at least 15 days before" the transfer, the new servicer generally within 15 days after it, and that "for 60 days from the date your loan servicing transfers, your new servicer cannot charge you a late fee or treat the payment as late if you sent it to your previous servicer on time or within the applicable grace period." Keep proof of any payment you sent to the previous servicer.

Payment fees. Dovenmuehle's current fee schedule page (marked "Current as of 4/3/26") says: "There is no fee to make a payment. Payment methods that may be available include telephone, online, and mail, and you may also have additional payment options."

Trouble paying or facing foreclosure. The company's Alternatives to Foreclosure page lists reinstatement, forbearance, repayment plan, modification, short sale, deed-in-lieu and partial claim, and says: "Please call our Loss Mitigation Department toll-free at 1-866-397-5370." Its Foreclosure Prevention Case Escalation Unit will receive an inquiry "for review of the foreclosure prevention process previously conducted on your account" and asks you to "include loan number and last name"; it "will acknowledge your inquiry in writing in 3 business days and provide a resolution date 15 calendar days from the date of receipt of your inquiry," with a possible extension "not to exceed 30 calendar days"; contact is 1-888-381-7679 (8am-5pm CST) or Attn: Case Escalation Unit Research Department, 1 Corporate Drive Suite 360, Lake Zurich, IL 60047.

Washington Department of Financial Institutions consent orders (2012 and 2017)

2012: Consumer Loan Act licensing. Order No. C-11-0618-12-CO01, effective April 20, 2012, resolved a Statement of Charges entered March 15, 2011. In it Dovenmuehle "acknowledged its failure to timely obtain from the Department a license to conduct business in Washington as a consumer loan company," agreed to a $50,000 fine and a $1,380 investigation fee, and agreed not to contest the Statement of Charges; the order says the company had completed the license application and provided annual reports for 2010 and 2011.

Court matters: North Carolina pay-to-pay fee class action and a California forbearance complaint

Court records

Custer v. Dovenmuehle Mortgage, Inc. (U.S. District Court, Middle District of North Carolina, No. 1:24-cv-00306). The complaint, filed April 10, 2024 as a putative class action, alleged that Dovenmuehle's fees for paying a mortgage by phone or interactive voice response violated the North Carolina Debt Collection Act and the North Carolina Unfair and Deceptive Trade Practices Act. On October 18, 2024 the court denied Dovenmuehle's motion to dismiss. On December 18, 2025 it granted class certification; the opinion, as the court recited the plaintiff's allegations, says the company charged "up to $15," with $9.50 for an automated payment and $11.50 when paying with a representative. On April 2, 2026 the court stayed pretrial deadlines and removed the case from its September 8, 2026 trial calendar on the parties' joint motion to seek preliminary approval of a class settlement; the settlement agreement says it followed two mediation sessions with a retired judge in March 2026.

The proposed settlement. The June 4, 2026 order preliminarily approved a $9,000,000 settlement fund for borrowers with North Carolina residential mortgage loans serviced or subserviced by Dovenmuehle who paid a pay-to-pay fee by telephone or IVR between April 10, 2020 and January 13, 2026. The order says Dovenmuehle agreed to stop charging such fees in North Carolina for at least five years after the effective date, absent a change in the law, and puts the fund at "approximately $670 per fee paid"; the class notice instead estimates "approximately $425 per Pay to Pay Fee" after costs and fees. Dovenmuehle "denies any and all wrongdoing" and entered the agreement "solely to avoid" the cost and risk of continuing. Class members need not file a claim: the notice says they receive a paper check automatically (valid 120 days) or may elect electronic payment on the settlement website. Opt-out and objection deadlines were September 23, 2026 and have passed; final-approval filings are due October 15, 2026 and the final approval hearing is set for November 5, 2026 at 2 p.m. in Greensboro. The settlement administrator is ILYM Group, Inc. (1-888-250-6810); the class notice capped class counsel's fee request at 35 percent of the fund. On August 3, 2026 (Doc. 98) class counsel moved for $3,000,000 in fees (one third of the fund), $80,532.64 in costs and a $25,000 service award for the named plaintiff; the motion is pending. Until the court rules on final approval and the fee motion at or after the hearing, the settlement is proposed, not final.

Court & Public Records

Who Dovenmuehle Mortgage is and how subservicing works

Dovenmuehle Mortgage, Inc. is headquartered at 1 Corporate Drive, Suite 360, Lake Zurich, Illinois, with a second office in Elgin, Illinois, according to its Visit Us page. BBB lists it as a corporation, incorporated July 30, 1959 and BBB Accredited since March 1, 2013, and gives a business-start date of January 1, 1844; those dates are as BBB's profile data shows them and the company pages checked do not restate them. The BBB profile names William Mynatt Jr. as President.

The company's About page says it provides "complete private label mortgage subservicing solutions" and lists loan boarding and administration, customer care, credit management, billing and payment processing, customer retention, and data and reporting as its services. The website lists commercial banks, credit unions, independent mortgage bankers and housing finance agencies as the organizations it partners with. Because borrowers do not pick a subservicer, a homeowner often first meets Dovenmuehle through a transfer notice from the originating lender or the servicer that previously held the loan; the lender's name, not Dovenmuehle's, normally appears on the original loan documents.

Frequently Asked Questions