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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Customer Service Menu Required a Service Number, Rep Hung Up
- Bank Account Debited $463 Cancellation Fee After 5+ Years
- HR-20/21 HD DVR Receivers Unstable, Software Fix Has No Date
- Monthly Fee for 6 Old Receivers and Unexpected Package Charges
- Account Mixed Up, Double Billing, Threatened $20 Monthly Charge
- HD Reception Problems Led to $400 Early Cancellation Charge
- Promised Cable and Internet for $60, Billed $525 for Boxes
- Early Termination Fee Drafted Without Notice After Higher Bills
- Unexplained Late Fee and Surprise 18-Month Agreement
- Quoted $53 Monthly, Billed $78, Then Told $450 Cancel Fee
- Early Cancellation Fee After Five Years and a Replaced Box
- Surprise Bill for Movies Watched a Year Ago After Cancelling
- Customer Service Promises Not Documented in Account File
- Mother's TV Service Cancelled With $269.70 Early Disconnect Fee
- Early Termination Fee Charged Without Signed Contract
- ESPN2 Broadcast Dropped During Final Laps of Nascar Race
- Quoted $51 Monthly Charge but Billed $73 and Then $77
- Pay Per View Orders Fail and Support Repeats Same Answer
- $311 Taken Without Authorization and Refund Still Not Issued
- Early Cancellation Fee of $320 Never Disclosed After Five Years