Independent profile — not affiliated with DIRECTV
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Shows record one minute over and block other recordings
- Online account tied to email of old account
- Cannot get letter confirming I have no account
- Cable channels out all day
- Extra fees and slow reversal for pay-per-view error
- Installer never showed up after six-hour wait
- Picture freezes and goes black on replacement box
- Hidden fees and shifting cancellation charge
- Rate increase despite two-year price guarantee promise
- Early cancellation fee billed after father's death
- Hidden fees, cancellation charge and old pay-per-view bill
- Early cancellation fee charged after faulty install and bundle not honored
- Unauthorized withdrawal after final bill, refund delayed 30 days
- Quote left out HD receiver and Genie whole-home system
- Early cancellation fee charged after seven years of service
- Encore channels dropped despite 14-year grandfathered plan
- Wrong boxes installed, wrong name on account, bills above promise
- Rude sales representative when setting up new service
- Debit card charged $614.83 after cancellation
- Hidden protection plan and extra charges on monthly bills