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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Emplyee not doing his job
- Charged $35.98 for Each Customer Service Call
- Refused Uverse Service Despite Technician Confirming Availability
- Triple Pack Deal Denied After Installation Appointment Was Canceled
- Forced to pay relay service and universal service surcharges on phone bill
- iPhone suddenly shown as off network at home after moving to Colorado
- Billed $29 for DSL after agent quoted $19.95 with no extra charges
- Camarillo store sells accessories at 600% markup and hard-sells add-ons
- Mercury 3G stick sold as unlimited but capped at 5GB
- Billed about $600 for Uverse equipment tracked as received
- Told to switch from SAGE Telecommunication after a buyout that never happened
- Billed $473 for Uverse equipment returned via UPS, then sent to collections
- Signal gradually lost at home over five months, 15 calls without fix
- Phone stopped working, no help from support, sent to collections
- Internet kit delivery repeatedly missed and service cancelled without explanation
- Charged $245 for phone damage after returning undamaged replacement
- Wireless cut off after overpayment, $36 reconnect fee and rollover minutes lost
- Promised $99 monthly plan but billed $168, unwanted phones shipped
- DSL installation not scheduled for a month in Alvin, no callback
- Rebate not received in six weeks and 40 minutes to find account