Today was my very first time at Forever 21, I had been there with my 2 young children (9months and 3 1/2 yrs old) and my cousin. I had been slipping in deep love with all of the adorable clothes but most of all the cheap costume jewelry. I'd lots of products in my own carrier to buy and undoubtedly my boy instantly needed to make use of the toilet. If those who have kids has actually been buying using their children, you are able to know how ESSENTIAL it's to make the journey to that toilet and FAST!!! I offered my what to my cousin and he or she was viewing my youngest kid and headed to some toilet which was in basic view. Not blocked by something, and never situated in the rear near stock, I thought it had been a public toilet. Abruptly, I had been halted by a worker (Man) and was informed in an exceedingly extremely disturbing tone that " It's totally undesirable that I had been going to utilize their worker toilet, it's not available to the general public". I will totally realize that the bathroom is definitely an employee bathroom, however it is in a placement if it CAn't be utilized by the general public, but to inform me I can not enable my 3 1/2 year-old boy to make use of the bathroom, and so I may return to INVESTING MY MONEY THERE... Is absolutely HORRIBLE customer service. Ultimately after many workers shunned me for attempting to make use of the toilet, they permitted me to consider him inside.
After-wards I discussed my frustration within their steps and much more so just how I had been voiced to using the manager. And she explained nearly exactly the same specific factor, and they never let clients to make use of the toilet simply because they shoplift... And so I questioned her if she believed I went inside to shoplift... That I needed to complete was continue buying... That I ought tonot need to abandon the shop to locate a toilet for my child. After which return to continue purchasing. She shrugged her shoulders and stated "I apologize they talked for you this way" and went away.
After all honestly. To provide a person... Who clearly has lots of item to buy, and finally that cash results in their salaries... Will be a tiny bit more respectful for their clients, and talk to them-like they're a visitor there and never a bug. Really bad first encounter... Super poor. Many clients were shocked by this.
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