Usacomplaints.com » Clothing & Footwear » Complaint / Review: Victoria s Secret - Bad customer service, online ordering. #619995

Complaint / Review
Victoria's Secret
Bad customer service, online ordering

I've images which are too large to add below, video, and/or video, in some instances equally, of each “incident” of the also-weird-to-think headache aside from one: exactly what the customer support representatives have explained. If these calls are documented, then there's 100% evidence, though I highly doubt they'd actually provide it another thought. But when I will show anything else as reality VS, the why lie concerning the garbage support your customer support representatives. I actually do recognize my tale may seem high and sometimes even phony therefore if you’d prefer to observe some photos, simply email me and my new mail addy:

Details: Five from the twenty two products I requested, minus one jacket backordered, were dropped in delivery (my estimation: products were dropped as a result of box badly-recorded container, overweight for that little bit of recording). There is a big enough for what to drop out during transportation and there is hardly any recording quit keeping the poor container together. You will find just two pieces heading over the top of the big, hefty container! I've photos of the container before it actually quit the PO. The USPS worker is my experience to the way the container came and just how many products were lacking. It had been embarrassing to become placed on the telephone with males at three post offices to explain several lost items. I understand the postmaster hated his work with this evening. But I'd never obtained a broken deal before and so I adopted the postmaster’s lead-in speaking with another post offices and (while not switched in) I completed a state type which was to become switched in 3 days later. At that time, another post offices might have discovered any products, when they had them. It’s an special thought that my postmaster and many folks from city, realize that I use the amount 5, souped up, dual-cushioned-multiple-uplift Remarkable bra. Plus one within the fresh beautiful tone named “blue feathers.” it had been embarrassing

Anyway, three times later, nothing turns up in the article offices, and so I needed to contact VS to request a problem that must be completed on my claim form. Thanks, Lord for closing my agony when she explained all lost products could be delivered (aside from one set of trousers today backordered) and he or she actually offered me a $10 gift certificate for suffering the underwear party at my local postoffice with visitors. I dislike that I have to move there to however deliver back 3 set of trousers which were too large

Because Of two-day delivery, I rapidly had my alternative order (I've photos of order overview out of this purchase, aswell as well as my order record from my online VS acct). What were the probabilities that it had been all messed up again? Evidently, it had been 100% since it was NEVERTHELESS wrong. Again, summing it-up, I had been delivered a, identical set that I’d currently obtained but two were still absent. Additionally, upon recognizing the trousers that wound up on back-order, I had a need to contact anyhow to stop that order simply because they could possibly be too large, aswell. Well, after I named to stop the rear requested trousers, she said I've nothing backordered. This lady was probably the most hateful worker I've actually handled in my own existence and he or she basically named me a liar regarding these trousers on backorder - she wasn't gonna notice of the jean reimbursement and he or she transformed the discussion to my jacket. She extended to claim with me over this jacket after which explained it wasn’t actually available anymore! I appear 24 hours later, it had been nevertheless available! I eventually set it really bluntly to her informed her that I had been keeping the order overview in my own palm, that I really could deliver a duplicate of to her to show that it stated it had been on back-order, to become delivered 11/27 and that I am possibly owed the jacket or perhaps a return. Therefore, she sarcastically explained she’d return my bill. I'd to complete it: I subsequently questioned think about the cash for that trousers. To top all I’d noticed so far, she explained I had been sent a gift certificate for that reimbursement of the trousers. It had been merely a $10 gift certificate that VS had sent me-only per week preceding, like a expected apology/sorry for the difficulty about the last purchase! She wasn't likely to fold till I ultimately sarcastically questioned her “Do you suggest to inform me that I'm just obtaining a $10 reimbursement for a set of trousers that I paid $29.50 for? ” It LASTLY sunk within this woman’s mind that I will show anything she's contacting me a liar over, and he or she reluctantly decided to provide me a reimbursement, combined with the jacket, back again to my bank card; an overall total of $68.50 and that’s not really checking the panties which were $10 each that I've nevertheless never obtained! I really hope your pleased Victoria’s Solution administration since that hateful lady, and also the poor support I’d obtained so far, ultimately used me along! I didn’t have enough battle left in me to create then up. Which was 3 days before. Lastly nowadays, a credit from VS turns up in my own online checking from VS; They've evidently dropped their thoughts since I had been just returned $10.60! What's happening? It’s like this film Groundhog Day-Victoria’s Solution Design. This insanity only keeps happening

Therefore, in the event you lost course, that’s four products I taken care of that I taken care of and also have never obtained, totaling $68.50 for that trousers and jacket $20 for that 2-set of panties totaling $88.50. Where they created the $10.60 reimbursement quantity, I've no concept and that I doubt they are doing both. And that I have a, displaying the reimbursement on my screen from my lender! How do I actually clarify all of this to a different client worker and never have her calling me a liar, aswell? Since that hateful lady explained that neither the jacket or even the trousers were actually on back-order - I had been a liar! Well you know what VS? I've photos? I suppose I’ll have to determine just how to e-mail a greater-up and attempt to clarify all of this clutter and deliver the photos along side it. Any suggestions? I hate that location today. I truly, really do. I've never been named a liar everywhere I've completed company in my own 30-some years

(Anyone and everybody has my authorization to replicate this criticism online, if involved.)


Offender: Victoria's Secret

Country: USA
Site:

Category: Clothing & Footwear

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