When buying a used vehicle me and my fiance' decided to purchase a warranty to protect ourselves. After a couple weeks our transmission started slipping. We took our vehicle to the shop and was told that it definitely needed work done. So we made arrangements to drop off the vehicle the following monday and were told that it would be in the shop about 3 to 5 days.
We contacted cars to verify that the rental car would be covered and were insured that it would with their guidelines. So we droped off the vehicle to the shop and picked up the rental. What should have took 3 to 5 days took 7 days because cars refused to return calls in a timely fasion they kept me and the shop on hold for a little over 24 hours waiting first for and okay to do the work beccause the vehicle was under the thousand mile requirement and on hold for a 24 hour period a second time waiting for permission to do the work.
On the seventh day i called and told the work was complete. I then had to pay for the rental up front and wait for reimbursement. Two days later i get a letter in the mail saying that they refuse to pay for the rental cause the labor hours was not enough. I think this company does very bad business and i will not be renewing my warranty. They keep you on hold forever so they don't have to pay for your rental.
So what should have cost you your deductible now cost four hundred dollars. I will be contacting the bbb about his company and i will be contating the local news as well. Don't fall into the trap of this comapny. Beware!!!
0 comments