Complaint / Review
Open Road Acura of Wayne
They lied to me about the approval and took $700 as a downpayment

I would like to file a complain about Open Road Acura in Wayne, NJ. We went to check the cars to in this dealer on Saturday August 6. Chris gave us a really good deal to lease one of the 2011 Acura's.
He said I was going to pay $399 a month and $8000 down payment. We liked the deal. He told us that he was going to get the approval so we had to pay $8000 down payment. Like everybody else we did not have that amount of cash on us. We paid $700 in cash and went back home to get the rest. When we came back he kept us almost 2 hours and came to us saying that I needed a cosigner. At the beginning We told him that we did not want cosigner. I told him to cancel the deal but he said he was going to call the bank on Monday again to get the approval and give me a call.

Monday all day long I waited for a phone call but he did not call. I called the dealer but they told me that he was off. They put someone else named Warren on the phone and he told me that I was denied and I could go and get my refund back. I went there the same day to get my money and I had to talk to the sales manager. He said he did not know what Warren was talking about because I wasnt denied. He promised to call me back with a result on Tuesday. I went back home. Tuesday as usual nobody called me. I called them on Wednesday, Chris was there and he told me that I needed a cosigner. I told him God knows how many times no cosigner but he was still talking about cosigner. I asked him to cancel the deal get get my refund back. He said he was going to call me back when I could get the money. He said they were
going to send me a check but I asked him not to mail the check because I needed the money ASAP and they said they were going to call me when it was ready. I waited until Friday again no phone call. I called Chris and he said he had to ask his boss. He called me back in the afternoon saying that they already mailed the check even though I asked him not to mail and I also emailed his sales manager Bob Lizanich but they did not even care that I needed the money they just ignored me.

So I called Chris and asked him his GM's email address to complain about them but he refused to give his email address and he told me that he was going to call me. I did not need to talk to anybody because I needed everything written since they kept lying to me.

Today is Tuesday August 16. Still no check, no phone call.
I really do not know how to deal with these people. Thank you for your help.