I recently had among the toughest encounters actually with dealer company. Capitol Toyota of San Jose should be going right through a down economy, simply because they gouged me on the fix that I'll always remember, and ideally neither do you want to.
I've a Sienna truck, which we utilize for carpool. Up to 6 small children at the same time. Many months back, the automated door stopped functioning. Large security problem & with automated gates, once they split, they're overweight for small children to start. What did the seller cost me to obtain it functioning again? Approximately, 000
That's what's promising.
A week ago, the doorway stopped working again. Therefore, in my own madness I anticipated Toyota to recognize the repair-just weeks before, and repair it.in the end, it is a doorway. What did they are doing? Another $1,000 bill. After I requested the seller to describe the chance of the exact same doorway splitting many months once they "mounted" it, stop. So when I mentioned I'd an enormous security problem on the component (the doorway!) they set earlier, they stated lb sand. So when I picked it-up, it *still* did not work — and so I needed to create another journey! What area of the doorway did they claim they smashed this time around? Only a little computer, a control. Therefore, after spending $2k many months before, I acquired billed another grand (the buying price of a brand new iMac) to get a foolish small control & which nevertheless just, you thought it, may be the *brains* that starts and turns the doorway! What minds.
And undoubtedly I appealed to Toyota corporate support. What a level bigger laugh. First they handed the dollar towards the seller. Then it had been handed back again to them. They stated they mightnot support & why? (you will enjoy this...)
- They'dnot noticed me arriving from the seller enough within the last couple years for service. Get that? Therefore today they've to cost me unreasonably high charges for support since I did not spend enough previously. Was another thing designed to have damaged that I ought to have now been investing in? Is that this "support" or some type of "fees" you spend simply to possess a Toyota? See-the Reasoning? I could not.
— achieved it matter that I had been also performing Lexus support in the same seller? Nooooo. Not her office.
- The corp repetition, a Ms. Lee, stated that it had been out-of warranty... Duh, ok, a doorway which was set 3-4 weeks earlier currently out-of warranty...?? Do *any* of Toyota's repairs include an implied warranty? Just my attorney may reply this 1.
Toyota has undoubtedly left me using the sensation to be gouged and abused, that is obvious. Capitol Toyota particularly continues to be existing fat and pleased, getting $700 (more with work) to get a pc component that has to charge them a portion of this in components... Sticking it to clients simply because they may.
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