I purchased a 2004 Dodge diesel from sunrise motors and during the negotiation with Rich I was told I would be able to switch out the new wheels they had put on the truck since I did not like them. I was told that if the wheels I wanted cost more than what they paid for the wheels currently on the truck I would have to pay the difference, to which I agreed. An hour after the sale I e-mailed Rich the wheels I wanted and he said he would order them with not mention of any cost increase. They arrived a week later and Rich left me a voicemail asking for me to set up an appointment with Vanessa in his office. I called her and she said she might be able to squeeze me in later in the week.
All of this communication with out any mention of a cost difference. The day before I was supposed to bring the truck in Vanessa called me to confirm and said I owed $275 for the wheels and $80 for the mounting and balancing.
I said that because I was not told of the cost before I was not interested in paying the increase and spoke to Rich who said he would look into it and try and get this resolved. A week went by with no communication from anyone at
Sunrise motors so I called Rich. He said he would look into it and the girl who has the invoices was out. After 2 days I still had not heard anything so I e-mailed the owner Ezra explaining the situation. I explained that the wheels I
currently have on the truck retail for $290 and the one's I wanted retail for $220 so I was confused by the cost increase.
Ezra explained that even though they were the same brand they had to get them from a different supplier and that was the reason. I understood that and asked if he could get me a list of brands that the cost would be in line with
the wheels on the truck. He said he would take care of it personally and get back to me the next business days. That did not happen so I sent Ezra an e-mail to see what was going on. He sent me a short e-mail back outlining the cost of
the wheels currently on the truck. I replied with a list of wheels I was interested in and asked for cost. I also explained to him that I was a large promoter of his company with the way they took care of me before the sale but
their service after the sale was lacking to say the least. I also said I was not willing to pay the $80 for mounting and balancing because that cost was not explained to me at anytime previous except for the day before I was to bring my
truck into their shop. I also asked that this matter be taken care of promptly since it has been 3.5 weeks since I had purchased my vehicle and that if it was not I would file a better business bureau complaint.
Ezra's response is below;
Gary
We have been doing business since 1977 and do not take threats lightly. Your threatening a complaint with the Better Business Bureau to ruin our a rating in order for work to be completed free is atrocious. You can refer to your due bill off any items that Sunrise Motors owes your for free. I will forward all of your emails to your company supervisor so her or she knows that your are threatening a complaint in lieu of free work to be done. I also hope your company has a policy for personal Internet use on company time.
Ezra Boals
All I wanted was to be taken care of as a customer. I purchased a $22,000 truck and they are fighting over $80. This has been a horrible experience.
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