On Saturday, 4/16, at 7:23 am I reached Brake Check situated at 8650 Marbach Rd, San Antonio, TX 78227. The reason behind my visit was an oil-change and also to get my wheels fixed whilst the rear wheels were squealing very fully. I had been welcomed by Charles, who'd my 2006 Dodge Caravan taken up to the bay to truly have the tires eliminated along with a complete examination of the wheels performed. He named me back there and described that my rear pads were paper-thin, and there is also much of use about the from patches. He suggested changing the patches, & the equipment, & machining the rotors along side flush, refilling, and bleeding the brake lines. I had been cited a cost simply over $400. I decided to the job, (although the cost appeared a little large), since it might all be under warrantee. When I was awaiting them to accomplish the job (such as the oil-change), Charles named me back there again to see me my calipers were poor and required changed. He compared them to some Truck which was in another bay, demonstrating me that quarry had a natural dash for them, plus they ought to be dark such as the Jeeps. He continued to see me that quarry were to the stage they couldn't be produced and would need to be changed. He proceeded to estimate me a brand new cost, that was nearly $300 more. I decided, declaring, if it required done, it needed done. He later returned in to the waiting-room to apologize and advise me they'd gotten my calipers confused using the Jeeps, which mine were good. After hrs of waiting, they ultimately completed and that I resolved the statement. I had been condemned having a selling price of $630.54, about $200 significantly more than I'd decided to, but settled it whilst the function was completed, and that I sensed I'd no option. It was only a little afternoon. It had been told me that there is a-200 distance/2-week “break in period” after which it my wheels shouldn't squeal anymore. Well, 14 days, and nearly 500 kilometers later, my wheels were still squealing. I returned towards the same area at 7:20am on 4/30. I discussed they had changed my wheels 14 days before, I settled over $600, and eliminated nearly 500 kilometers, and also the wheels were still squealing. They got my truck out to get a “test drive” behind the bays, after which use it the raise. After eliminating my tires, they introduced me back again to clarify that my rear rotors were “under spec” and required changed. After I questioned them why they hadn’t explained this fourteen days before, Charles stated he did. I discussed that had he explained that, I'd have experienced them changed when I have been prepared to when he created the error regarding my calipers. He proceeded to claim with me, declaring because it was notated, that demonstrated he told me. I subsequently informed him that although it might be notated, that didn’t mean he explained, and again reiterated that had he; I’d have experienced them looked after at that time. He extended to claim with me, returning and forth with “yes I did” to my “no you didn’t”. I had been so surprised he was fighting with me, I really requested him if he really was likely to claim with me, going out he foretells 100’s of individuals regarding brakes, however in the final 6 decades, I'd voiced to 1 individual regarding one group of brakes, him, and mine. I subsequently informed them to place my tires back on and return my automobile in my experience, and advised them that I'd be creating a complaint against them. Our automobile was delivered in my experience soon after 8 am.
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