If you like great customer support, then do not bother purchasing a vehicle from Dry Ridge Toyota. The clients are not their concern. Easily might return over time, I'd have bought my vehicle from Kerry Toyota.
I bought my 2011 Sienna truck at the conclusion of 2010. Early in I had been asked to some "Fresh homeowners occasion" where allegedly they would like to cause you to feel very special. Well... This is the very last thing they made me feel. I posted by RSVP for that occasion, changed my routine and so I might attend it, invested $25 for carryout food for my loved ones for lunch, after which went the 30-min. To make it happen. When I joined the support region I'm informed the function was terminated. Obviously, I had been really dissatisfied, particularly because no body had obtained the full time or courtesy to contact me or email me of the termination.
24 hours later I approached Dry Ridge Toyota to exchange my discontent. I personally named the dog owner, Rob Marshall, along with other than an extremely short "I am sorry", then he proceeded to express he might seek advice from his helper, Ashley, to determine easily was informing the reality that I'd not been approached and obtain back again to me. I had been shocked by this insufficient rely upon one of his true new clients. Evidently he never required the program "the client comes first and it is constantly (or atleast often) right?". To include insult to damage, I never did notice back from him. He clearly didn't worry about my waste of period, gasoline, and anything I did so to consider the time to go to this non existent function.
Today, each time I observe their advertisements I flinch. He stays large sums of cash to market his company that provides excellent customer support that couldnot be more in the reality.
However, to become reasonable, the support aspect that addresses repairs were really skilled and respectful, and so I don't have any issues from that aspect of the company. They might absolutely train their operator anything or two about just how to handle their clients.
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