Purchased a 50cc scooter from this company. On their web site (www.greenearthscooters.com) they promise up to 1 year warranty (depending on assembly/parts) including unlimited customer support.
After I finally received and started assemblying it, noticed many scratches and dents on the body, several gas hoses arrived disconnected as well as bad tires and other bad parts. On top of this, the scooter's engine stalls after about 20 seconds of operation. Will have to take it to a repair shop to figure out what is wrong with it.
Tried constantly to contact them via phone (which they never answer) as well as email. Got a couple of replies to my emails asking me to read the user manual and/or promising they (whoever replied to my message was anonymous) will forward my inquiry to their 'customer support' and customer support will contact me which they never did until now.
Note that their return policy is 7 days after receiving the item (it takes as much to assemble it) and even then the customer is responsible for shipping the item back to them (which probably costs almost the same as one of their 50 cc scooters).
Also note what BBB says about them (http://www.bbb.org/dallas/business-reviews/motor-scooters-dealers/aa-power-sports-in-dallas-tx-90232796#oob):
BBB Accreditation
This business is not a BBB Accredited Business.
The company's Web site, Greenearthscooters.com, uses a BBB logo. However, this business is not a BBB Accredited Business and our policies prohibit such a reference.
Out of Business
According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
They are cheap but if you care about your money it's better to pay a bit more and get a real scooter and not an ongoing problem!!
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