I am writing in concern to my: 2003 GMC YukonVin. 1GKEK13Z83R180140That I purchasedfrom the dealership. To say the experience has not been the best is anunderstatement. On picking up the vehicle there was a whole host of issues withthe truck that I was assured was going to be taken care of. After having mytruck for 2 weeks there was many problems established with the truck.
Here is alist:
1) Navigation system not working and I was assuredit would be when I collected the vehicle.
2) The vehicle was hit on the front end; the damagewas not there when I viewed the vehicle so Al guaranteed it was going to berepaired when I brought it back.
3) I was told you service the cars before they go out;the oil life was at 18%. I then checked the dipstick for the oil and it wasblack showing that the oil had not been changed.
4) When the vehicle reached operating temperaturethe low oil pressure gong would go off and the warning would flash on the dash. The needle would drop off right above the red mark.
5) Low droning noise coming from the lower frontend.
6) Air Conditioning not working.
7) Front Fog light missing on delivery.
So I returned the vehicle and purchased a new navigationsystem for the vehicle in order to not continue to keep bringing the truck backfor the old unit. Why this should come out of my pocket I am unsure but I wouldrather have something functional than to continue to drive back and forth fromMiller Place to Valley Stream. When my vehicle was ready for pick up I was very upsetwith what I found:
1) The new navigation was fitted. I purchased an iPodhookup and the connection is so weak that you have to move the cable around tomake it work due to poor fitting.
2) The low oil pressure is worse than previouslybefore.in fact so bad that the gong is 10 times louder and almost piercingwhen it goes off, this is at every single stop that the truck has to make.
3) The body work was completed but only the paintedpart, the chrome is still dented and the plastic piece underneath it is hangingoff and the fog light is still missing. Is this how you have the body shoprepair the vehicles in this half way effort?
4) Now there is a bulb out in the dash display, inbetween the 90mph or higher range the bulb is blown. This where the display wasremoved and the bulb was broken.
5) Above all now there is a droning that is so loudfrom the left side that it started to make a knocking noise. Then the ABS lightcame on and then I lost the breaks. Thismakes my truck not even drivable. I have a 4 year old child and to put him indangers way has made me so upset and not trust the vehicle at all.
6) Front right daytime running light out.
7) 2 days now taken off of work to collect thevehicle
8) Vehicle was towed to the dealer on the 23rdof November as the brakes gave up and there was a strong knocking and grindingcoming from the front end.
9) Monday 6th of December Brian fromservice called and told me they replaced the axles and the spindles on thevehicle and it was ready to be collected. The gong on the vehicle had beenlowered in volume.
10) Then spoke with the mechanic on the same day and I told the mechanic totake the car home as the noise for low oil pressure could not be missedalthough Brian tried to convince me there was no fault.
11) No phone call for 3 weeks. Left messages onDecember 7th, December 10th, December 13th with no return call. On December 15th the lady from registrations contacted me to verifywhere to send my paperwork and I explained that no one has returned my call andthat the car is at the dealership. Again for another week no follow up call. Ithen receive a call from Anthony the service manager telling me to purchase anadditional warranty. I was disgusted as no one could tell me what was wrongwith the car.
12) The following day I received a call explainingthat the oil pump had to be replaced and would not be in until the followingweek.
13) Then no phone return calls.
14) I called Al on the 27th of Decemberto be told that the oil pump did not work and a new engine is now going in thecar and the mechanic was fired that was working on the car.
15) Brian called me on the 5th of Januaryand told me the truck was done and the motor has a 3 year 100k mile warranty. Ithen place a call to Al immediately after and said we will talk when I arrivethere.
16) So again I take a half day from work to collectmy vehicle.
17) When I show up and read the report on thevehicle I get told that there was no fault found with the grinding when I wastold specifically that the axles and spindles were replaced. I was then toldthat there was no warranty on the motor and it was not a new engine in the car. When I asked Anthony the service manager where the engine came from he said hedoesn't know and he doesn't even know how many miles were on it and I should purchase a warranty for it. When Itold him I was told it had a warranty he point blank told me that it was a miscommunicationand that was not the case. He then told me the mechanic broke the radiatortaking the motor out of the truck and they replaced the radiator. However onthe work order it says radiator was checked and there was no fault found. Theattitude and customer service I received in service was by far the worst I haveexperienced. Anthony then tried to belittle me with his advanced knowledge ofvehicles. What he fails to realize is that I am a master tech for BMW so I amfully aware of mechanics.instead of me getting upset I walked to my truck tocheck it over. Only to find that the hood would not close because when themechanic took the engine out of the car he damaged the hood latch. At thispoint I was irate.
18) I then walked to sales and sat with Al. Iexplained how unhappy I am and then I told him the hood does not close. Hewalked out to the vehicle and established this to be the case and then made mesign another document for rental release of the same truck I have been drivingfor over 6 weeks. The vehicle was towed in on the 23rd of November.
19) Al then explained that I will be compensated by2 car payments being made and I would have a check cut and if they could notget it right this time I would be put into a different truck.
20) I then receive a call today that the car is donefrom Brian. I told him I no longer want to speak to him and that I am trulyunhappy, he puts me on hold for 2 mins and then says someone will call me back. Following on from that I then call Al and he says the sales manager will becalling me.
21) NYS law states that if the car is in thedealership for over 15 consecutive days the dealer has to refund the money infull and therefore the car is considered a lemon.
22) January 7th, spoke with Al and acheck being issued on Monday the 10th and a new truck is beinglooked at. Have been told its going to take up to 2 weeks to source a new truck.
23) On collecting my truck I found the hood wouldnot close. So I was yet again sent away with a loaner car and then my truckdelivered the following day.
24) Then 02/03 The truck then went back againfor the front end knocking. I was told originally the hubs and bearings werereplaced. And again this time it has had to be replaced again, I was told therewas no loaner cars so I was sent to Enterprise to get a rental car. I was toldthe following day the truck is done and the hubs were replaced. I cannot believe at this stagewith only having the car for such a short period of time I am having so manyproblems. I was assured this was a one owner truck from new with low miles andvery reliable. I have had a similar vehicle to this before, a Cadillac Escaladeand never experienced one issue like this. It seems the truck is 10 times worsesince it went through your workshop. Is this the level of service I am lead tobelieve to be expected? I now have no other option butto pursue the case with the attorney general and also go to all of thenewspapers to explain to them fully exactly how I have been treated and how noone wanted to make a difference to help me, I have a very close relationshipwith Newsday through my employment and they would love to write an article onexactly how I have been treated. It is almost shocking to see that after allthis time I am having issues with the truck and every time I call I am nothaving anyone call me back or show any concern. I am disgusted that I can spend$17k on a truck that is deemed to be unsafe and will put my Childs safety indanger.
Do not ever use the dealership as they lie to you and will never call you back!!!
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