I have had an ongoing issue with a warranty repair at Auburn Chevrolet. A thorough inspection of the problem had not been done by the dealership and instead the dealership attempted to swindle me out of money, rather than honor a warranty repair. I contacted GIRALDO at GM 'Customer Service' at 1-866-790-5600 ext 11066 and he promised me that GM would have a representative thoroughly inspect and diagnose the problem at no charge to me. The following day, however, I was told that GM would not inspect and diagnose the problem and that if I wanted a diagnosis it would cost almost $400! My car is a 2009 with under 26 thousand miles. I asked Giraldo why he had promised that my vehicle would be looked at by GM at no cost to me and he attempted to pass the blame onto someone else. I previously posted a usacomplaints.com on Auburn Chevrolet, but this report is directed at GM. It seems as though GM, who are the manufacturs of Chevrolet will do whatever they can to save themselves a few dollars-at the expense of their customers. That has been my personal experience. Purchasing a GM made vehicle has been the worst purchase I have ever made. Not only do the dealerships lie to you, but so does GM itself. It's no wonder why a huge chunk of the automobile market belongs to forein auto makers. I will never buy another GM made product again.
Note to commenters: the bottom line of this report is that I was given a promise from Giraldo at GM that something would be done. The very next day, instead ofhoneringthat promise, that promisewas broken. This is a firm example of a company giving a customer the run around. If a person buys a brand new car and pays thousands of dollars, they should get better cusomer service than that.
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